I'd be interested to know if any of you have had problems posting negative reviews on Amazon? I recently bought Kaspersky Internet Security 2017-mostly because as a moderator here I click on lots of links and never know whether they are safe or not. Anyhow I came across a bad bug in the product. Essentially if your router uses a 192.168.1.254 gateway, as is the case with all British Telecom routers-the UK's largest internet service provider, Kaspersky blocks access to the router settings. You therefore cannot do simple things like change the router password or the Wi-Fi settings-so not exactly trivial.
I thought this was quite useful information to include in a product review at Amazon but they rejected it. It is a bug now confirmed by Kaspersky Labs and won't be fixed until next year when KIS2018 comes out. Call me cynical but the fact Amazon refused to publish a negative review about a best selling product makes me wonder how slanted the customer reviews on Amazon actually are! Below is a copy of the review they rejected-can anyone see anything even mildly wrong there? I think the moral of the story is don't believe a word of the reviews that are posted on Amazon as their interest is sales not informing customers of the facts. Anyhow if you have KIS2017 and a BT contract this information might save you some hassle as it took me 2 hours to figure out what was happening.
This is what I submitted.
I have mixed feelings about this product. I'd rate Kaspersky as the best security software available if you have to regularly click on unknown links or visit suspect websites, which might sound dodgy but as forum moderator I do that all the time, and Kaspersky keeps me safe. However there is an horrendous bug in the 2017 version. Basically if you have BTInternet you will not be able to access your hub manager. This may not be a problem generally, but if for example you wished to change your Wi-Fi settings or turn it off you wouldn't be able to. The reason for this is the router is located at 192.168.1.254 which is contrary to Netgear and others where 192.168.1.1 is the default gateway. The genius developers at Kaspersky Labs didn't take this into account with KIS2017 and access to 192.168.1.254 is blocked and cannot be unblocked-hence you cannot control the BT Infinity hub. Their tech support say this will be fixed in KIS2018-so in 11 months time which is pretty poor in my opinion. KIS2016 doesn't have the problem incidentally. If you have KIS2017 and want to access your hub you need to uninstall Kaspersky 2017, access the hub and then reinstall Kaspersky again. This might sound over critical but for a security product to prevent you changing security parameters like a router password or Wi-Fi encryption settings makes a nonsense of their company mission statement. Hence I have given this product a single star rating and couldn't recommend it to anyone who uses BT Internet and I believe PlusNet. I Should say despite screwing up access to the router , broadband performance is not affected.
Many apologies for being so off the subject of CC, but I found just one reference to this issue on the whole web and after Google spiders our forum the issue may be easier for people in the future to track down.