I had the same thing happen. I had no idea the photos would be gone from everywhere, including my phone. Is there any way to recover?
Any resolution to this? I am having same issue.
Same problem for me, spent hours editing and putting my photos in albums via Lightroom cc mobile app. When I upgraded to the premium service within the app, all my photos disappeared and seem to have been completely erased from adobe cloud.
extremely disappointing. Can someone please help.
im on an iPhone 7, downaloded from the App Store.
Hi. Did you use a different Adobe-id while triggering the upgrade-process. Could you try to connect your device via iTunes-Share and let me know if your original photos are still listed there...here you can find the steps how to do that...How to recover Lightroom for mobile (iOS) photos using iTunes File Sharing
Let me know your results.
Guido/ Lr Mobile QE
All synced photos shows 1635 images but almost all are missing files. Mobile uploads folder gone. Help
Same problem. I had a Lightroom CC Mobile and upgraded to the Lightroom CC with 1Tb storage and was told I could use it on both my phone and my laptop. Now only the laptop works. My mobile app shows 1745 in my CC folder but now won't display a single one. I can upload new photos, and they only show up on the laptop. However, the laptop app can't see all 1745 photos. Same account is used by both apps. Extremely frustrated!!!
This actually sounds a bit different from the posts above. Can you post a screen shot of your laptop showing the full screen, with the My Photos open on the left, and All Photos selected? And also a screen shot of your mobile device showing The All Photos view.
This afternoon I uninstalled and reinstalled my mobile application and it
appears to be working again. Previously my laptop app was working fine, but
my mobile would not see a single one of my cloud photos. Post
reinstallation and I am once again able to see all of my photos on both
Thank you for contacting me though. I really appreciate the follow up!
On Sun, Jul 15, 2018, 7:55 AM Michael J. Hoffman <firstname.lastname@example.org>
Hi Michael, the same thing is happening to me, the app would display my All Photos folder but upon tapping on it nothing but a spinner would come up. I‘ I’m using only the mobile app on this adobe Id on the free version. I am afraid by signing out or reinstalling I may loose the data. Could you help me to sort this out? Thanks a lot
Any tech supports out here who can help me with my problem? The same situation fits my current experience now. All my items (photos&presets) are all gone after opening my adobe lightroom cc (free version) on adroid app .Please respond immediately.