1 Reply Latest reply on Mar 13, 2017 9:09 PM by kglad

    my flash screen is white with a blue x over it

    ZiGGYFiLSH

      i don't even know if i clicked something but all of a sudden it is white and there is a blue x over the whole thing so i need help PLEAAASSEEE

       

      [Moved from the Lounge to a product-specific support forum - moderator]

        • 1. Re: my flash screen is white with a blue x over it
          kglad Adobe Community Professional & MVP

          attach a screenshot of what you see or reset your preferences by removing

           

          Win:

          C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

          C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

           

          Mac: 

          /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

          /Users/<username>/Library/Preferences/Adobe/Animate/2017/

          1 person found this helpful