1 Reply Latest reply on Mar 15, 2017 1:09 AM by Nanaky

    unable to authorize another computer

    karenp50899015

      I purchased a new computer, and downloaded ADE,   when I go to authorize ADE with my Adobe ID, so I can download books from my  local library, I get the message

      ./. you can only authorize this computer with and Adobe ID that hasn't been previously used to authorize any other computer or device /.....

       

      I deactivated the old computer, but still get the above message.

       

      thanks

        • 1. Re: unable to authorize another computer
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.