1 Reply Latest reply on Mar 14, 2017 11:55 AM by Szalam

    CC 2017 -  Comp preview split bug

    bebetorx Level 1

      SInce I updated to CC 2017 my preview window, in higher resolutions, is splitted like the image below.

      All the time I zoom in, or move up and down in the preview screen, the bottom part of the image changes its position.

      Maybe there's something to do with DUIK? There's any solution for it?


      I already tried these procedures:
      - reinstalling after effects

      - updating duik

      - updating my graphics card driver

      - purge all memory and disk cache


      These are my PC specs, gathered through dxdiag:

      Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747)

      Language: Portuguese (Regional Setting: Portuguese)

      System Manufacturer: Gigabyte Technology Co., Ltd.

      System Model: To be filled by O.E.M.

      BIOS: BIOS Date: 02/26/16 10:44:44 Ver: 04.06.05

      Processor: AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz

      Memory: 32768MB RAM

      Available OS Memory: 32726MB RAM
      DirectX Version: DirectX 12


      Card name: AMD Radeon R9 200 Series

      Manufacturer: Advanced Micro Devices, Inc.

      Chip type: AMD Radeon Graphics Processor (0x67B1)

      DAC type: Internal DAC(400MHz)

      Device Type: Full Device

      Device Key: Enum\PCI\VEN_1002&DEV_67B1&SUBSYS_92951682&REV_00


      Device Problem Code: No Problem

      Driver Problem Code: Unknown

      Display Memory: 20436 MB

      Dedicated Memory: 4073 MB

      Shared Memory: 16362 MB

      Current Mode: 1600 x 1200 (32 bit) (60Hz)

      Monitor Name: Generic PnP Monitor

      Monitor Model: Cintiq21UX

      Monitor Id: WAC1014

      Native Mode: 1600 x 1200(p) (60.000Hz)

      Output Type: DVI

      Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\aticfx 64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\ aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f 87d8c\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef6 21a77f87d8c\amdxc64.dll

      Driver File Version: 21.19.0519.0002 (English)

      Driver Version: 21.19.519.2