11 Replies Latest reply on Mar 17, 2017 12:43 PM by JimHess

    License

    Buck2012

      Why do I continually have to keep adding my licenses into my products when I have done so a thousand times?

      Tis is not jsut Lightroom; it's PS and Elements and everything I HAVE licenses for already and have entered multiple times.

        • 1. Re: License
          JimHess Adobe Community Professional & MVP

          Are you talking about creative cloud or standalone applications?

          • 2. Re: License
            Buck2012 Level 1

            Do you have an answer for either?

            I'm specifically asking about my standalone apps.

            • 3. Re: License
              John Waller Adobe Community Professional & MVP

              When you say adding a license, I presume you mean that every time you launch the apps you are asked to re-enter your serial number?

               

              Which operating system?

              • 4. Re: License
                Buck2012 Level 1

                Yes

                 

                Windows 7

                • 5. Re: License
                  John Waller Adobe Community Professional & MVP

                  I've never encountered that.

                   

                  Every time you launch the software, you always have to enter your serial number? When you enter it, is the serial number accepted and the Help > About screen shows that the software is licensed?

                  • 6. Re: License
                    Buck2012 Level 1

                    ? are you purposefully wasting my time?

                     

                    It's not everytime as I explicitly stated; it's every few months.

                    And yes my serial number is accepted cos it's licensed software; as I have stated on numerous occasions.

                     

                    If you have an answer please give it me or leave me alone.

                    Where the hell are the Adobe professionals anyway????

                     

                    Rgds.

                    • 7. Re: License
                      Just Shoot Me Adobe Community Professional

                      Then I think we will leave you alone.

                      Best of luck to you and have a great day.

                      • 8. Re: License
                        JimHess Adobe Community Professional & MVP

                        We don't intentionally waste anyone's time. From your perspective, you fully understand your question. But from the perspective of those who try to help on this forum, the more descriptive you can be about the problem the more likely it is that you will get the help you are after. If you don't have the patience to do that, then this forum isn't going to be of much help to you.

                        • 9. Re: License
                          John Waller Adobe Community Professional & MVP

                          Buck2012  wrote

                           

                          ? are you purposefully wasting my time?

                          If you have an answer please give it me or leave me alone.

                          No. Just trying to understand your situation fully since I've never heard of it before.

                           

                          Anyway, I'm clearly not helping you and If I ask any more questions you're just going to get more annoyed so I'll leave you to it.

                           

                          Hope you find an answer.

                           

                          "It's not everytime as I explicitly stated; it's every few months."

                           

                          This is the first time you've mentioned that. Previously we understood it to be continually which I presumed to mean every time.

                          • 10. Re: License
                            Buck2012 Level 1

                            Not sure why you had to pipe up anyway as you hadn't commented or helped at all?  Presumably just looking for trouble?

                            So feel free to leave me alone as it's obvious you don't have an answer, or any intention of helping.

                            Are you a member of the royal family or something as you used the royal "we" as if you are?

                             

                            The question is simple; why do I have to keep adding my license in when I have done this multiple times already and it has been accepted and my apps work fine?

                            Continually doesn't mean everytime, it means continually, more than once, more than required, more than expected, more than necessary etc. not everytime.

                             

                            It doesn't need a question and answer session lasting weeks, just an answer.

                             

                            Anyone?

                             

                            Rgds.

                            Pete.

                            • 11. Re: License
                              JimHess Adobe Community Professional & MVP

                              I guess I will waste some more of your time. The reason you have to enter it more than once is because for some reason the computer isn't retaining the information. Since you don't want to answer any other questions then you will have to figure out why that is the case, on your own, no more questions needed because you don't want to answer them.