Credits are gone

[HotHouse Creative Inc.]

Hi, I've seen the discussions on missing Dollar Photo Club credits, but they aren't helping me. I've been using these credits for about 11 months now, and as I understand the agreement, they expire in a year. I logged in to my account (as I always do) and over 100 credits are not showing, instead I get a "subscribe" option.

Help!

[Brad Lawryk]

Have you let your subscription expire?

[HotHouse Creative Inc.]

What subscription? I've never had a subscription to Adobe Stock, I was forced into this relationship. LOL!  I have a full CC subscription for what it's worth, have been a loyal and long-term software licensee for almost 20 years. I have a feeling that March 14th was probably my cutoff date and now I'm screwed and I will never use the value of my credits. Unfortunately this is the game, it's fair, I was given notice and now I wrongly feel ripped off. C'est la vie.

[Beverley Gray · Accepted solution]

The migrated DPC credits were valid for a year from the transfer date, so your credits expired on 14th March.  For a limited time, if you subscribe to any of our Stock plans, your DPC credits will be reactivated.

Kind regards

Bev

[HotHouse Creative Inc.]

Thanks for your reply, Bev. It's greatly appreciated.

All the best,

Paul

[HotHouse Creative Inc.]

@Beverly Grey - I have now subscribed to Adobe Stock and I have 10 credits available. When should I expect to have the other DPC credits reactivated?

Thanks

[Beverley Gray]

Hi Paul

Please allow 24-48 hours for the DPC credits to be reactivated.

Kind regards

Bev

[kirstenp74773055]

Hi Bev, I have just created a subscription as well as I have around 100 credits. Will these be re-instated as well?

Thank you

Kirsten

[Beverley Gray]

Hi Kirsten

Yes, they will be reinstated.  We've recently learned that this will be done within the next 2 weeks.

Kind regards

Bev

[a_oruc]

Hi,

I sadly learned the same issue for my credits. I wonder that if i subscribe adobe stock account will my missing credits available again and for how long?

[Beverley Gray]

Hi a.oruc

Unfortunately we don't currently offer Stock subscriptions in Turkey.

I will send you a message with additional information.

Kind regards

Bev

[brynnw59911125]

I just discovered that my 169 DPC credits expired on 4/19/17.  Am I able to take advantage of this offer to reactivate them? 

Thanks,

Brynn