I have created a digital signature and it worked for one day, the next day I
wanted to sign a PDF it would not open the digital signature option.
Steps I have taken;
1. Open pdf
2. Open Tools
3. Click on digital signature
4. Now the option to sign is not available.
I have a Mac, please help.
Could you please let us know what happens when you click on the digital signature option.
Do you get a window to configure the new Digital ID?
Can you share the screenshot of the window you get?
What is the dot version of Adobe application you are using?
The Digital signature is not active and can not be clicked.
James G. Mackenzie l CTO
Try "Repair Installation" under the Help menu (if you are on Windows).
Are you experiencing this issue with a particular PDF form?
Try to replicate the issue with other forms.
Please provide the details asked below:
- Adobe application name and dot version:
To Check application dot version, Navigate to Help menu >About (application name).
- OS version