29 Replies Latest reply on Jun 8, 2017 10:11 AM by johnrellis

    Keyboard shortcut CTRL+Shift+C does not copy settings

    Reemz1975

      Recently I upgraded my Lightroom and ever since I did that, the shortcut for copying settings does not work (Paste does).
      I can't seem to find out what the problem is. Google didn't help me (or I didn't use Google how I should.) I hope somone knows what's up...?

        • 1. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
          Akash Sharma Adobe Employee

          Hi Reemz,

           

          Which version of Lightroom are you using?

          Are you able to copy paste develop settings otherwise?

           

          Regards,

          Akash

          • 2. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
            Reemz1975 Level 1

            Hi Akash,

             

            Thank you for taking the time to comment.
            I'm using Lightroom-version: CC 2015.9 [ 1106920 ] on a Creative Cloud license.

             

            I can copy settings using right mouse click on the image > Settings > Copy.
            As soon as I did that, I can paste the settings via the same method ánd I can paste them via CTRL+Shift+V

             

            Kind regards,
            Reemz

            • 3. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
              Akash Sharma Adobe Employee

              Please restore Lightroom preferences following the steps mentioned in How to set Lightroom preferences and let us know if that helps.

               

              ~Akash

              • 4. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                Reemz1975 Level 1

                Unfortunately it did not.

                 

                Kind regards,
                Reemz.

                • 5. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                  Akash Sharma Adobe Employee

                  Would it be possible for you to try a different keyboard or the windows default onscreen keyboard to check if the key combination prompts the copy settings window?

                   

                  Thanks,

                  Akash

                  • 6. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                    Reemz1975 Level 1

                    I tried both. The onscreen keyboard and a different keyboard. They both didn't prompt the copy settings window.
                    The shortcut has always just worked fine, up untill I updated to the newest version via the creative cloud tool. So I don't think it is hardware related.

                     

                    Kind regards and once again, thank you for taking the time to comment. It is much appreciated.
                    Reemz.

                    • 7. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                      F. McLion Adobe Community Professional & MVP

                      Are you using English language of LR?

                      1 person found this helpful
                      • 8. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                        Reemz1975 Level 1

                        I am using the Dutch version. That shouldn't matter for the shortcuts, I reckon? I never experienced that before.
                        That said, if changing the language helps, I'd see no problem in setting it to English.

                         

                        Thank you for your time.

                         

                        Kind regards,
                        Reemz

                        • 9. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                          F. McLion Adobe Community Professional & MVP

                          Shortcuts can have issues in a single language only. Could you please switch LR to English and see if the issue is gone and post back?

                          1 person found this helpful
                          • 10. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                            Reemz1975 Level 1

                            I have tried English and Automatic. Both to no avail.

                            • 11. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                              F. McLion Adobe Community Professional & MVP

                              Since you already did reset the preferences, I'm actually out of ideas, except for removing and reinstalling LR: Download Photoshop Lightroom

                              6.0 first and then the upgrade to 6.9 - don't forget to reboot between every step (remove/install/upgrade).

                              1 person found this helpful
                              • 12. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                Akash Sharma Adobe Employee

                                Thanks for the update,

                                Could you please post the Lightroom Help>>System info report here?

                                 

                                Regards,

                                Akash

                                • 13. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                  Reemz1975 Level 1

                                  Here we go:

                                  Lightroom version: CC 2015.9 [ 1106920 ]

                                  License: Creative Cloud

                                  Operating system: Windows 10

                                  Version: 10.0

                                  Application architecture: x64

                                  System architecture: x64

                                  Logical processor count: 4

                                  Processor speed: 3,4 GHz

                                  Built-in memory: 32216,6 MB

                                  Real memory available to Lightroom: 32216,6 MB

                                  Real memory used by Lightroom: 988,8 MB (3,0%)

                                  Virtual memory used by Lightroom: 1348,9 MB

                                  GDI objects count: 611

                                  USER objects count: 2304

                                  Process handles count: 5352

                                  Memory cache size: 581,6MB / 7798,1MB (7,5%)

                                  Maximum thread count used by Camera Raw: 4

                                  Camera Raw SIMD optimization: SSE2,AVX

                                  Camera Raw virtual memory: 493MB / 16108MB (3%)

                                  System DPI setting: 96 DPI

                                  Desktop composition enabled: Yes

                                  Displays: 1) 1920x1080

                                  Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

                                   

                                  Graphics Processor Info:

                                  Radeon (TM) RX 480 Graphics

                                   

                                  Check OpenGL support: Passed

                                  Vendor: ATI Technologies Inc.

                                  Version: 3.3.13469 Core Profile Context 21.19.519.2

                                  Renderer: Radeon (TM) RX 480 Graphics

                                  LanguageVersion: 4.50

                                   

                                   

                                  Application folder: C:\Program Files\Adobe\Adobe Lightroom

                                  Library Path: G:\lr_library\Lib\Backups\2017-02-12 2127\Lib-2-2.lrcat

                                  Settings Folder: C:\Users\Remy\AppData\Roaming\Adobe\Lightroom

                                   

                                  Installed Plugins:

                                  1) AdobeStock

                                  2) Canon Tether Plugin

                                  3) Facebook

                                  4) Flickr

                                  5) FocalPoint 2.1

                                  6) HDR Efex Pro 2

                                  7) Leica Tether Plugin

                                  8) Nikon Tether Plugin

                                  9) Perfect B&&W 1

                                  10) Perfect Effects 4

                                  11) Perfect Photo Suite 7

                                  12) Perfect Portrait 2

                                  13) Perfect Resize 7.5

                                   

                                  Config.lua flags: None

                                   

                                  Adapter #1: Vendor : 1002

                                      Device : 67df

                                      Subsystem : 34131462

                                      Revision : c7

                                      Video Memory : 8140

                                  Adapter #2: Vendor : 1414

                                      Device : 8c

                                      Subsystem : 0

                                      Revision : 0

                                      Video Memory : 0

                                  AudioDeviceIOBlockSize: 1024

                                  AudioDeviceName: Speakers (VIA HD Audio)

                                  AudioDeviceNumberOfChannels: 2

                                  AudioDeviceSampleRate: 48000

                                  Build: LR5x8

                                  Direct2DEnabled: false

                                  GL_ACCUM_ALPHA_BITS: 0

                                  GL_ACCUM_BLUE_BITS: 0

                                  GL_ACCUM_GREEN_BITS: 0

                                  GL_ACCUM_RED_BITS: 0

                                  GL_ALPHA_BITS: 8

                                  GL_BLUE_BITS: 8

                                  GL_DEPTH_BITS: 24

                                  GL_GREEN_BITS: 8

                                  GL_MAX_3D_TEXTURE_SIZE: 2048

                                  GL_MAX_TEXTURE_SIZE: 16384

                                  GL_MAX_TEXTURE_UNITS: 8

                                  GL_MAX_VIEWPORT_DIMS: 16384,16384

                                  GL_RED_BITS: 8

                                  GL_RENDERER: Radeon (TM) RX 480 Graphics

                                  GL_SHADING_LANGUAGE_VERSION: 4.50

                                  GL_STENCIL_BITS: 8

                                  GL_VENDOR: ATI Technologies Inc.

                                  GL_VERSION: 4.5.13469 Compatibility Profile Context 21.19.519.2

                                  GPUDeviceEnabled: false

                                  OGLEnabled: true

                                  GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_half_float2 GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_occlusion_query_event GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_sparse_texture_pool GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_INTEL_fragment_shader_ordering GL_KHR_context_flush_control GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_OES_EGL_image GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

                                  • 14. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                    Akash Sharma Adobe Employee

                                    Use Lightroom's plugin manager to disable all 3rd party plugins and then restart Lightroom.

                                    Let us know if that helps.

                                     

                                    ~Akash

                                    • 15. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                      Reemz1975 Level 1

                                      I disabled all plugins. Still no effect. :-(

                                       

                                      Kind regards,
                                      Reemz

                                      • 16. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                        Akash Sharma Adobe Employee

                                        Does it help if you create a new catalog in Lightroom(File>New catalog) ?

                                         

                                        ~Akash

                                        • 17. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                          Reemz1975 Level 1

                                          Nope...It doesn't.


                                          Kinder regards,

                                          Reemz.

                                          • 18. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                            F. McLion Adobe Community Professional & MVP

                                            As said before, remove and reinstall.

                                            • 19. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                              Reemz1975 Level 1

                                              I was hoping to not have to do that, but it's just about the only option left, I can imagine.
                                              I'll let you guys know if that does the trick.

                                              • 20. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                                Reemz1975 Level 1

                                                Uninstalled Lightroom > Restarted > Downloaded and installed Lightroom 6 first > Reboot > Checked if problem was fixed; it was not.
                                                Updated to Lightroom 6.9 > Reboot > Checked again; no luck.

                                                 

                                                Soooo.......I'm kinda lost here. o.O

                                                • 21. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                                  F. McLion Adobe Community Professional & MVP

                                                  Any chance there is some other program running in the background that may intercept keystrokes?

                                                  I have to admit - I'm more a PC guy and not a Mac user

                                                  1 person found this helpful
                                                  • 22. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                                    Reemz1975 Level 1

                                                    I'm on Windows 10, so that shouldn't be a problem then.

                                                     

                                                    What kind of a program should I be looking for, you reckon?
                                                    Strange thing is that the C-key is active (Shift+C does open my comparisson window) and the combination of CTRL+Shift+V does paste settings. It's just the CTRL+Shift+C that doesn't work. Is there any way to create a custom shortcut in Lightroom? That would be a possible workaround.


                                                    • 23. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                                      Akash Sharma Adobe Employee

                                                      Thanks, F.McLion for your helpful inputs.

                                                      Reemz, Could you try rolling back to previous Lr version following Install a previous version of any Creative Cloud application and see if the problem persists, that way we can ensure it is not a problem with hardware and specific to the recent update.(I did read that you have already installed 6.0 and the issues remained)  However, I have not been able to reproduce this issue in both versions.

                                                       

                                                      Appreciate your patience and cooperation.

                                                      Regards,

                                                      Akash

                                                      • 24. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                                        Reemz1975 Level 1

                                                        Hi Akash,

                                                         

                                                        The latest version that did not have this issue was 5.7. I upgraded from 5.7 to 6.0 and then the troubles began.


                                                        I thank you both, F.McLion and Akash for your input and taking the time to figure this out with me.

                                                         

                                                         

                                                        Kind regards,
                                                        Reemz.

                                                        • 25. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                                          Akash Sharma Adobe Employee

                                                          Thanks, Reemz for the heads up. We'll now have to check if you have this issue on a new Administrator account or not. See https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/cr eate-a-local-user-account-in-w… for reference.

                                                           

                                                          Keep us updated,

                                                          Thanks,

                                                          Akash

                                                          • 26. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                                            Reemz1975 Level 1

                                                            Hi Akash,

                                                             

                                                            First of all, my apologies it took so long for me to get back to you. I've been very busy the past few days.

                                                             

                                                            Secondly, I've created a new administrator account and that does not have the same problem! So now we know it is Windows related, right? I hope you can imagine I would really like to stay on my own Windows account, when using Lightroom. So here's my next question; do you have any idea what could be causing this problem and how to fix it? I realise it could be all kinds of things, but hey, I can always ask right? ;-)

                                                             

                                                            Have a great day.

                                                             

                                                            Kind regards,
                                                            Reemz

                                                            • 27. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                                              Akash Sharma Adobe Employee

                                                              Hi Reemz,

                                                               

                                                              Thanks for the update. As the issue is specific to only this account. It is worth trying to use Adobe Cleaner tool to clear any corrupt registry entries. Please refer Use the Creative Cloud Cleaner Tool to solve installation problems and remove Lightroom following the steps mentioned.

                                                               

                                                              Thanks and have a great day.

                                                              Regards,

                                                              Akash

                                                              • 28. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                                                Reemz1975 Level 1

                                                                Hi Akash,

                                                                 

                                                                After trying just about every option I (and kind people like yourself) could think about, I ended up reinstalling Windows.
                                                                This solved the problem.

                                                                 

                                                                I thought you'd like to know.

                                                                 

                                                                Thanks for your time and your patience.

                                                                 

                                                                Kind regards,
                                                                Reemz.

                                                                • 29. Re: Keyboard shortcut CTRL+Shift+C does not copy settings
                                                                  johnrellis Most Valuable Participant

                                                                  I've created a new administrator account and that does not have the same problem! ...I end ed up reinstalling Windows. This solved the problem.

                                                                  One possibility is that you had an old utility installed that was capturing the keystroke.  A long-standing problem with Windows is that can be very hard to find which program is intercepting the keystroke.  There was a diagnostic program that ran on older Windows versions that would identify which program got the keystroke, but it doesn't work with Windows 10. 

                                                                   

                                                                  For anyone reading this thread in the future, another troubleshooting step is to temporarily disable all hidden startup programs and services using MSConfig (Google it).