2 Replies Latest reply on Jan 12, 2018 7:13 PM by sucklord5k

    Renew Your Subscription - Incorrect Email Address

    troycarlson
      • When I try to run any of the CC apps (specifically Illustrator or InDesign) on OS X the Creative Cloud app takes over and tells me I need to renew my subscription.
      • The email address it is validating is wrong. It belongs to the previous owner of this computer. I created a new account on this computer when I inherited it.
      • I am using a trial of CC that I just signed up for.
      • I have verified that I am logged in with my new, correct account on the Creative Cloud app.
      • I tried deleting the opm.db file. Didn't work.
      • I tried uninstalling all apps including the Creative Cloud app and reinstalling. Didn't work.

       

      Please advise.