Sign out of your account... Uninstall... run the Cleaner...
-for non-Cloud programs you need to DE-activate before uninstalling
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling is often needed
-Restart your computer... Sign in to your account... Reinstall
-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928
Hi. Looks like this thread is what is happening to me, except I am the original owner of the account. The strange thing is, that when I open the CC exe, it pops up with an email I haven't used in over 15 years. This computer is only 5 years old.
I think the solution will also fix my problem, but I can't do step #1 as when I open CC it asks me to verify my email and I can't go anywhere else. Inside my adobe account, that email address isn't even in there. No clue why adobe would be saving information that long/old. Kinda scary. Can anyone help me?