I apologize for the trouble you have faced related to the account.
I totally understand your concern and will help you to the best possible resource.
I don't think there should be any issue in resolving the query as per your preference for the account. I would want to investigate the interaction you had with support to understand the limitations.
Is there a case reference number that you have for your interaction with support which I look up?
The case reference number for this is 0221471442. This was a chat that lasted over 35 minutes, which, in my opinion, was ridiculous for the subject matter. My biggest concern is why does Adobe "penalize" the victim in situations like this, blacklisting an email that was used fraudulently?
Thanks for you attention in this matter.
Voronica, I have gone through the entire chat transcript and read the interaction that you had with the support agent.
I apologize for the way the agent interacted and did not understand your query but instead was just sticking to the workflow for closing your account.
Rest assured, I can see that the request for the deactivation of account with your email has been forwarded and that email will no longer be associated with your Adobe ID.
However, since it was a fraudulent act (as claimed by you), in future if you wish to associate this email address with Adobe we can take that as an exception referencing this forum thread and the case # you provided.
I hope to see a future association in providing Adobe services to you.