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This is a forum of Adobe Users trying to help other users. You really need to talk to one of the Adobe Staff directly or Call their helpline.
Perhaps in the meantime a member of Adobe Staff will respond.
I am in Johannesburg, South Africa, with no way to call internationally…..:(
Moving this discussion to the Adobe Creative Cloud forum.
Hayleyd3704082 if you are facing difficulties purchasing a membership then I would recommend chatting with a member of our support team at Contact Customer Care . If you are facing difficulty also accessing chat support then I would recommend using an alternate web browser, smart phone, or tablet to make the connection.