7 Replies Latest reply on Mar 29, 2017 10:27 AM by joep15122776

    Organiser 15 "has stopped working"

    sydhsydh Level 1

      When I open Organiser V15 it immediately flags up Eelements 15 Organiser has stopped working. Close program.

      Photo Editor and Video Editor are working fine. Orgaiser fails even if I try to open it after Editor is open.

      Where do I even start to locate the problem? I am at a loss how to find the problem.

        • 1. Re: Organiser 15 "has stopped working"
          sydhsydh Level 1

          Can no one help me on this? I don't even know where to start looking for the problem.

          • 2. Re: Organiser 15 "has stopped working"
            Anwesha Dev Chaudhary Adobe Employee

            Sorry for the inconvenience.

            First of all, please try creating a new catalog and see if gets created.

            To create a new catalog, perform following steps:

            1. While launching Organizer, keep Shift key pressed

            2. Catalog Manager dialog will pop up

            3. Click on New to create a new catalog

            If you are able to create a new catalog without Organizer crashing, -

            4. Go to Edit > Preferences > Files

            5. Uncheck the option to automatically generate thumbnails of video files.

            6. Once done so, switch back to your older catalog from File > Manage Catalogs

             

            If issue still persists, I would request you to please share Event Viewer logs. Follow the steps mentioned in Photoshop Elements Editor Help | How to Find Crash Logs on Windows to get those logs

             

            Thanks,
            Anwesha

            • 3. Re: Organiser 15 "has stopped working"
              sydhsydh Level 1

              Thank you Anwesha. That worked perfectly and PSE is up and running again. There were several video icons which I have now deleted from the catalog.

              Many thanks for your help.

              • 4. Re: Organiser 15 "has stopped working"
                bonemanpete@gmail.com

                I had the same problems. I reinstalled PSE 15 and the problem persisted. I include the event. Is this the same problem that sydhsydh had? Windows 10 Pro 64 bit, 16 GB ram.

                 

                 

                Faulting application name: PhotoshopElementsOrganizer.exe, version: 15.0.0.0, time stamp: 0x57cd427e

                Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5c12

                Exception code: 0xc0000005

                Fault offset: 0x000000000000349d

                Faulting process id: 0x28e0

                Faulting application start time: 0x01d2a819972786a9

                Faulting application path: E:\Program Files (x86)\Elements 15 Organizer\PhotoshopElementsOrganizer.exe

                Faulting module path: C:\Windows\System32\CompPkgSup.DLL

                Report Id: 8f511193-18fb-4ed2-83b7-8c7410e4232d

                Faulting package full name:

                Faulting package-relative application ID:

                 

                 

                DETAILS

                 

                 

                PhotoshopElementsOrganizer.exe

                   15.0.0.0

                   57cd427e

                   CompPkgSup.DLL

                   10.0.14393.953

                   58ba5c12

                   c0000005

                   000000000000349d

                   28e0

                   01d2a819972786a9

                   E:\Program Files (x86)\Elements 15 Organizer\PhotoshopElementsOrganizer.exe

                   C:\Windows\System32\CompPkgSup.DLL

                   8f511193-18fb-4ed2-83b7-8c7410e4232d

                1 person found this helpful
                • 5. Re: Organiser 15 "has stopped working"
                  sydhsydh Level 1

                  It was certainly a DLL that flagged up in the events but not sure if it was the same as you have listed. My PSE crashed immediately after opening but it was long enough for me to see several videos had appeared in the catalog. I would suggest you perform the actions above by creating a new catalog just so you can uncheck the video option. If you have no videos in the catalog, then this is probably not your problem.

                  • 6. Re: Organiser 15 "has stopped working"
                    bonemanpete@gmail.com Level 1

                    Thanks. I did have plenty of videos but things were either going too fast or nothing pointed to videos as being the problem before Organizer simply stopped working. So far this "fix" has stopped the freezing of PSE. Strange that the video thumbnails would cause the problem. Does Adobe know about this?

                    1 person found this helpful
                    • 7. Re: Organiser 15 "has stopped working"
                      joep15122776

                      Followed instructions and it worked like a charm! Thank you.