2 Replies Latest reply on Mar 19, 2017 7:36 AM by mohn65866107

    Adobe acrobat pro issue

    mohn65866107

      i bought Adobe Acrobat DC Pro through my android device and payment was successful for subscription. After that i got thank you screen on my adobe but still my app shows processing.after view days its ask me to subscribe again like that i didnt paid already.   Kindly find the attached images of my subscription purchased. Kindly solve my problem. Thanks

        • 1. Re: Adobe acrobat pro issue
          Adorobat Adobe Employee

          Hi mohn65866107,

           

          Try logging out from the application, close the app then login again and see if that works.

           

          Could you please share with us the email address you used for purchase via private message?

          You may send a private message by clicking on user's name and click Message.

           

          Thank You,

          Shivam

          • 2. Re: Adobe acrobat pro issue
            mohn65866107 Level 1

            Its didn't work . Im so sad actually. Let me explain what happened with mor

            details please. .

            I subscribe ld th adobe export pdf  its should be for  (7.47 SAR/ MONTHLY )

            AND PAYMENT METHOD  WAS (BILL MY STC ACOOUNT ) VIA PHONE NUMBE

            00966509942988 .    BUT I SUPRRISED that they took from me (89.56) per year

              and for nothing     now   th adobe acrobat aske me again to subscribe.....