19 Replies Latest reply on Oct 11, 2017 5:38 PM by Peter Flynn (Adobe) Branched to a new discussion.

    XD window not scrolling

    thescottbeach

      I love XD on the Mac but wanted to show it off on Windows 10. Interestingly, the workspace will not scroll using arrows or the touchscreen. The application does not appear to see that the workspace is larger than the available real estate. Obviously with 30-40 mockups, this becomes a big issue and renders the app unusable. The device in question is a Lenovo Miix 520 convertible running Windows 10.

        • 1. Re: XD window not scrolling
          CoreyRLucier Adobe Employee

          So does touch pad  work? How about holding SPACE and panning?  Are you using the app in connected or detached mode?

           

          Thanks for the info.

          • 2. Re: XD window not scrolling
            Peter Flynn (Adobe) Adobe Employee

            There are several ways you should be able to pan/scroll the canvas view in XD on Windows:

             

            • If you have a new enough trackpad, you can use two fingers there to pan in any direction.
            • If you have a mousewheel, you can use the wheel to scroll vertically, or hold down Shift to scroll horizontally.  (You can also hold down Alt to zoom).
            • Press and hold Spacebar, then click and drag to pan.
            • 3. Re: XD window not scrolling
              berenicesandoval Level 1

              not scrolling the wireframe, is not enable in windows

              • 4. Re: XD window not scrolling
                elainecc Adobe Employee

                I'm afraid I don't understand what you're asking for. Are you looking for scrolling artboards, or navigating through your artboards? The OP is referencing the pan behavior.

                 

                -Elaine

                • 5. Re: XD window not scrolling
                  agentges Level 1

                  Lenovo Yoga 900 with Windows 10

                  Can't do panning anyhow. Nor with touchpad, nor with touch screen, nor by dragging with holding space key, nor by two finger scrolling.

                   

                  Pinch gesture for zoom in and zoom out works fine on touchpad, but not on touchscreen.

                  When mouse is plugged in I can do panning by holding space key and moving mouse. Panning with mouse's scrolling wheel also works fine.

                  • 6. Re: XD window not scrolling
                    Peter Flynn (Adobe) Adobe Employee

                    agentges: Touch screen gestures are not supported in Adobe XD yet.  But you should be able to pan by dragging with two fingers on the touchpad (just as you scroll/pan in other apps), or by click-dragging while holding down Space.  It sounds like neither of those is working for you, though.  Does scrolling/panning that way work in other Windows 10 "UWP" apps on your computer?  For example, you could try the 3D Builder app that comes with Windows.

                    • 7. Re: XD window not scrolling
                      Peter Flynn (Adobe) Adobe Employee

                      agentges - Here are a two other things you could try:

                      • If you have the "auto hide Taskbar" setting enabled, try disabling it (so the Taskbar is always visible).  This may improve the reliability of two-finger touchpad panning on some systems.
                      • Go to "Mouse & Touchpad" settings in Control Panel, and look for an option labeled "To help prevent the cursor from accidentally moving while you type..."  Changing this setting to "No Delay" may improve the reliability of dragging with Spacebar.
                      • 8. Re: XD window not scrolling
                        agentges Level 1

                        Neither panning methods works for me. The only way to pan is byusing pinch gesture to zoom out and then zoom in to other point.

                        As workaround I can use mouse for daragging while holding Space, but with touchad panning is not possible now.

                         

                        My windows taskbar is always visible.

                        3D Builder app handles two finger gestures without issues (pinch to zoom, two finger vertical scroll, two finger horizontal scroll)

                         

                        Maybe this will help if I say that I have Multiswipe app istalled on my system (MultiSwipe touchpad and touchscreen custom gestures), but it overrides only 3 and 4 finger gestures, and I never had scrolling issues in any app (3D builder works fine).

                        • 9. Re: XD window not scrolling
                          Peter Flynn (Adobe) Adobe Employee

                          Could you try disabling MultiSwipe temporarily to see if the problems with XD go away?  That will help us know which direction to investigate.

                           

                          Thanks!

                          • 10. Re: XD window not scrolling
                            agentges Level 1

                            Sure. I've disabled autorun for Multiswipe, then restarted system. Problem with XD is still here.

                             

                            While holding Space, cursor changes to hand and freezes (can't be moved). When I release Space, cursor unfreeze and returns to it's initial view.

                            Do you need more details?

                            • 11. Re: XD window not scrolling
                              Peter Flynn (Adobe) Adobe Employee

                              Did you try the second bullet I suggested above?

                               

                              • Go to "Mouse & Touchpad" settings in Control Panel, and look for an option labeled "To help prevent the cursor from accidentally moving while you type..."  Changing this setting to "No Delay" may improve the reliability of dragging with Spacebar.

                               

                              That setting could be causing the "frozen hand cursor" issue you're describing.

                              1 person found this helpful
                              • 12. Re: XD window not scrolling
                                agentges Level 1

                                Yes, I tried. No effect with any delay value. With and without multiswipe started.

                                When I do two finger move (vertical or horizontal) in XD cursor just disappear.

                                • 13. Re: XD window not scrolling
                                  Preran Adobe Employee

                                  If you still need help, send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

                                   

                                  Thanks,

                                  Preran

                                  • 14. Re: XD window not scrolling
                                    Peter Flynn (Adobe) Adobe Employee

                                    As we continue to investigate this, it looks you may be hitting two different problems:

                                     

                                    • Spacebar-drag panning: This is blocked in all apps by the default trackpad drivers on most Thinkpad/Lenovo laptops.  You'll see the same problem in Photoshop as well, for example.  See below for two workaround options.
                                    • Two-finger panning: We're still not sure what's going on with this, but we found one computer at the office that has the same problem, so we'll keep digging into it.  Most Thinkpads do not have this problem.

                                     

                                    There are two different options for getting Spacebar-drag to work:

                                    • a) Press and hold Spacebar, then tap and release any other key (e.g. the Alt key).  Still holding down Space, mouse down and drag on the trackpad -- now panning should work.  (The trackpad driver just wants to see some keyup event before it will allow the trackpad to work).
                                    • b) Open Windows settings and go to "Mouse & touchpad" settings.  Click on "Additional mouse options," then go to the "Thinkpad" tab, click Settings, go to the "Advanced" tab, then go to the "Smart Check" nested sub-tab.  Drag the "Palm Check Threshold" slider all the way to the "Min" side.  Anything other than the absolute minimum will not fix the issue.

                                     

                                    Hope that helps!  We'll keep you posted if we figure out anything for the two-finger pan/zoom gestures.

                                    • 15. Re: XD window not scrolling
                                      agentges Level 1

                                      Yes, you are right, I have Spacebar-drag panning issue in Photoshop, but usually I solve it by using Hand tool.

                                       

                                      • Spacebar-drag panning: Option a) works fine for XD and Photoshop. Option b): now I can move cursor while holding spacebar, but can't clutch and drag.
                                      • Two-finger panning: I can do vertical and horizontall scrolling in Photoshop and other apps (e.g. 3D builder and browsers), but not in XD

                                       

                                      Is it impossible to add Hand tool to XD?

                                      • 16. Re: XD window not scrolling
                                        Peter Flynn (Adobe) Adobe Employee

                                        We're continuing to investigate why two-finger panning isn't working -- this appears to be an issue that occurs only on certain models of ThinkPads.  Two-finger panning is the preferred way of navigating around in XD because it's very fast & smooth.

                                         

                                        For spacebar dragging...  The 'hand not clutching' thing is another Lenovo/ThinkPad issue we've seen before -- though I would've expected it to happen before too (or not at all), not just when you're using workaround B.  Two other options that may work to solve this issue (in conjunction with continuing to use workaround B):

                                         

                                        • Set your "To help prevent the cursor from accidentally moving..." setting to "No Delay" (see my earlier message above).
                                        • Click and drag with the middle trackpad button, instead of the left button.

                                         

                                        Hope that helps.  We'll keep you posted once we know more about the two-finger pan issue.

                                        • 17. Re: XD window not scrolling
                                          agentges Level 1

                                          What do you mean saying " middle trackpad button"?

                                          My Lenovo Yoga 900 has only one physical clicker in touchpad, which is usually treated as left mouse button. Right mouse button is emulated when I click on bottom right corner of touchpad.

                                          How can I click "middle button"?

                                          • 19. Re: XD window not scrolling
                                            Peter Flynn (Adobe) Adobe Employee

                                            We believe we understand what's going on with the two-finger panning issue on Lenovo laptops now, and we are working on a fix.  We'll let you know when an update containing the fix is available!