1 Reply Latest reply on Apr 11, 2017 4:52 PM by Kevin-Monahan

    AfterEffects crashes/error when startup

    beatrizb94135572

      Hi,

      Every time I try to start up After Effects CC an error message appears and it quits unexpectedly.

      This happens everytime, either when I try to open an existing project or start up the application from the launchpad.

      I tried restarting the computer, and uninstalling/installing After Effects again, making sure all plugins and files were deleted!

      What is the problem and how can I solve it?

      Can someone help me?

      Screen Shot 2017-03-14 at 23.12.54.png

       

      Here are the details (sorry for the long text):

       

      Process:               After Effects [12906]

      Path:                  /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/MacOS/After Effects

      Identifier:            com.adobe.AfterEffects

      Version:               14.1 (14.1)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           After Effects [12906]

      User ID:               501

       

       

      Date/Time:             2017-03-16 23:50:48.261 -0700

      OS Version:            Mac OS X 10.10.5 (14F27)

       

      Thread 6 Crashed:: Dispatch queue: com.apple.root.utility-qos

      0   BEE.dylib                     0x000000010f798aca BEEp_MakeItemCacheValue(std::vector<unsigned char, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> > const&) + 10

      1   BEE.dylib                     0x000000010f7a140e boost::detail::function::function_invoker1<BEE_ItemCacheValue* (*)(std::vector<unsigned char, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> > const&), boost::intrusive_ptr<MC_Stuff>, std::vector<unsigned char, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> > const&>::invoke(boost::detail::function::function_buffer&, std::vector<unsigned char, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> > const&) + 14

      2   MC.dylib                       0x0000000110bb91bd MC_Stuff::CreateSubclass(char const*, std::vector<unsigned char, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> >&) + 253

      3   MC.dylib                       0x0000000110bb8666 MC_SortDir::ScanOneDiskCacheFile(dvacore::filesupport::File&) + 1094

      4   MC.dylib                       0x0000000110bba388 MC_SortDir::ScanDiskCacheDir() + 1768

      5   com.adobe.dvacore.framework   0x0000000113174142 dvacore::threads::(anonymous namespace)::SubExecutorImpl<dvacore::threads::ThreadSafeQueue<dvacore::threads::(anonymou s namespace)::AllocatedFunctionWithSerialNumber> >::CallFunctionWithExceptionHandler(boost::function<void ()> const&) + 34

      6   com.adobe.dvacore.framework   0x0000000113175083 dvacore::threads::(anonymous namespace)::SubExecutorImpl<dvacore::threads::ThreadSafeQueue<dvacore::threads::(anonymou s namespace)::AllocatedFunctionWithSerialNumber> >::OnThreadExecute(boost::shared_ptr<dvacore::threads::(anonymous namespace)::SubExecutorImpl<dvacore::threads::ThreadSafeQueue<dvacore::threads::(anonymou s namespace)::AllocatedFunctionWithSerialNumber> > > const&) + 179

      7   com.adobe.dvacore.framework   0x0000000113193dc4 dvacore::threads::WrapExecuteTopLevelFunction(void*) + 36

      8   libdispatch.dylib             0x00007fff8c551c13 _dispatch_client_callout + 8

      9   libdispatch.dylib             0x00007fff8c55488f _dispatch_root_queue_drain + 935

      10  libdispatch.dylib             0x00007fff8c562fe4 _dispatch_worker_thread3 + 91

      11  libsystem_pthread.dylib       0x00007fff8ec89a9d _pthread_wqthread + 729

      12  libsystem_pthread.dylib       0x00007fff8ec873dd start_wqthread + 13

       

      Model: MacBookPro11,2, BootROM MBP112.0138.B15, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f15

      Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

      Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

      Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.166.24.3)

      Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

      Network Service: Thunderbolt Ethernet, Ethernet, en4

      PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@195,0,0

      Serial ATA Device: APPLE SSD SM0256F, 251 GB

      USB Device: Internal Memory Card Reader

      USB Device: USB Optical Mouse

      USB Device: BRCM20702 Hub

      USB Device: Bluetooth USB Host Controller

      USB Device: Apple Internal Keyboard / Trackpad

      Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

      Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 1, 5.5