2 Replies Latest reply on Mar 19, 2017 1:16 PM by lisaf89838348 Branched from an earlier discussion.

    Re: Emails and Fraudulent Account creation


      I just got off chat with someone who kept offering me bad deal after bad deal because I foolishly signed up for 1 year with an adobe product and they are still charging me!! They "say" they emailed me, but I never received it. It may have gone into spam or something. Well, I DIDN'T AUTHORIZE MY CC TO BE CHARGED AND WHEN I TRIED TO CANCEL, THEY SAY THEY WILL CHARGE ME 50% OF THE BALANCE OF THE YEAR'S PAYMENTS I DIDN'T AUTHORIZE!!  The nerve...I call it fraud at best and I am so mad at adobe I will NEVER use another of their products. BLEK

        • 1. Re: Emails and Fraudulent Account creation
          Sheena Kaul Adobe Employee

          Branching into a new thread.


          Hi Lisa,


          I understand that you wanted to cancel the subscription and the support teams were trying to give to alternate deals to still keep your services active and not charging you a termination fee.


          As afar as the cancellation policies are concerned the customers are informed about the same in the terms and conditions agreement where it is mentioned that "If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."

          That is what customers agree to while subscribing.


          If you are still not interested in continuing with the subscription, I will ask the customer support to cancel the services but an amount of cancellation fee would be there as per the early termination policy.


          I know it is not much helpful.




          • 2. Re: Re: Emails and Fraudulent Account creation
            lisaf89838348 Level 1

            No, not helpful at all.




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