3 Replies Latest reply on Mar 20, 2017 9:23 PM by arshla jindal

    Installing Photoshop Elements 13

    Stephanacgaudin

      I purchased Photoshop Elements 13 in April 2015 and installed it on my laptop.

       

      This week, my hard drive crashed, so I purchased a new laptop. I have attempted to install the program on my new machine, but I keep getting an error that the installation has failed:

      installationfailed.PNG

      Unfortunately, when I try to click the "Error Summary" file, I get sent to a web page that says "Your file was not found".

       

      I have tried restarting and following the instructions listed on the error.

       

      I was able to enter my serial number during the process. Is it possible I didn't choose the correct version? (32 bit is what I chose; is it possible I needed 64??)

       

      I need to get this installed ASAP, so any help would be greatly appreciated!