5 Replies Latest reply on May 8, 2017 7:51 AM by kglad

    Updated CC apps, now sign up keeps popping up and nothing opens - Mac

    coppergal

      Help! I've tried everything I've read that's remotely related to my problem, but nothing works. I'm on El Capitan, and updated all my Creative Cloud applications, but now, whenever I try to launch any of them, this is what happens:

      1. Icon bounces in the dock like it's going to launch;
      2. It is replaced by the "Adobe Sign In Required" pop up window that indicates I have a trial, (I don't, I am a paid subscriber) with a Sign In Now button;
      3. I click the sign in button, It confirms with a "thank you, Creative Cloud will now be licensed for (myemail), click continue to enjoy the software";
      4. I click continue, then - every step I mentioned is repeated once more;
      5. I grow increasingly frustrated.

      If anyone has a magical solution, I would be so grateful.... Thank you!