1 Reply Latest reply on Mar 19, 2017 6:11 AM by Steve Grisetti

    Adobe Premiere Elements 15 has stopped working

    antonyv24600984

      Suggestions for a fix, anyone?

       

      Windows 7 Professional 64-bit patched up-to-date. I can reproduce this failure at will attempting to render a 7GB .avi to an SD480 MP4. Event log (General) provides the following:

       

       

      Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4

       

      Faulting module name: mc_enc_avc.dll, version: 9.11.14.4434, time stamp: 0x56441e66

       

      Exception code: 0xc0000005

       

      Fault offset: 0x00000000000f330b

       

      Faulting process id: 0x548

       

      Faulting application start time: 0x01d2a0632b8eb428

       

      Faulting application path: C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\PremiereElementsEditor.exe

       

      Faulting module path: C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\mc_enc_avc.dll

       

      Report Id: 33d4b5ca-0c5a-11e7-b239-001b215f5f64

       

      Event log (Details) provides:

       

      - System

        - Provider

         [ Name]  Application Error

        - EventID 1000

         [ Qualifiers]  0

         Level 2

         Task 100

         Keywords 0x80000000000000

        - TimeCreated

         [ SystemTime]  2017-03-19T04:12:02.000000000Z

         EventRecordID 83038

         Channel Application

         Computer Main

         Security

      - EventData

         PremiereElementsEditor.exe
         15.0.0.0
         57cd94f4
         mc_enc_avc.dll
         9.11.14.4434
         56441e66
         c0000005
         00000000000f330b
         548
         01d2a0632b8eb428
         C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\PremiereElementsEditor.exe
         C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\mc_enc_avc.dll
         33d4b5ca-0c5a-11e7-b239-001b215f5f64

        • 1. Re: Adobe Premiere Elements 15 has stopped working
          Steve Grisetti Adobe Community Professional

          This is a user to user forum, antony, so, unless an Adobe engineer checks in, those crash reports don't mean much to us.

           

          Which processor do you have with how much RAM? How much free, clean, freshly defragged space is on your hard drive?

           

          Which graphics card do you have?

           

          What antivirus are you running?

           

          If this crash happens mid-project (rather than when the program is empty), what model of camcorder is your video coming and what format and resolution is the video?