1 Reply Latest reply on Apr 2, 2017 10:58 PM by Adorobat

    Acrobat Reader on Android crashes constantly.

    lucien.art

      Adobe Acrobat Reader is constantly crashing on my samsung SM-T560, when I try to underline or make some comments on the text. I've tryed other files, but the error keeps happening. So, how can I solve this?

        • 1. Re: Acrobat Reader on Android crashes constantly.
          Adorobat Adobe Employee

          Hi lucien.art,

           

          I apologize for taking so long in responding to your query.

           

          Could you please check if there is an update available for Acrobat Reader?

          1- Tap Play store icon on the device's home screen>tap three horizontal lines in the search box

          2- Tap My apps & games

          3- Locate and tap Adobe Acrobat Reader>UPDATE

           

          Please confirm the version of Acrobat Reader installed on the device.

          To check the version, launch Reader>tap 3 vertical dots in the top right corner of the screen>Help

          Tap three vertical dots again and select About Adobe Acrobat

           

          Android version installed on the device?

          From the device home screen, tap Settings>About Phone>Device Information

           

          Awaiting for your reply.

          -Shivam

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