12 Replies Latest reply on Apr 26, 2017 4:15 PM by elainecc

    Adobe XD immediate crash

    lydievh

      Hey Guys,

       

      My adobe experience design crashes right after the minute I opened it.

       

      It shows no errors or anything like that. It just shows the screen without any content and after a few seconds (which look like starting up the file I selected) it just crashes.

       

      I already deinstalled it and installed it again. Turning my computer on and off doesn't work either :')

      The other adobe programms start without any trouble.

       

      Is there a kind enough prince on a white horse or just someone who can help me with this problem?

      I desperately need it to work!

      THANKS!!

        • 1. Re: Adobe XD immediate crash
          kglad Adobe Community Professional & MVP

          what's you os?

          • 2. Re: Adobe XD immediate crash
            lydievh Level 1

            My os is windows 10

            • 4. Re: Adobe XD immediate crash
              Peter Flynn (Adobe) Adobe Employee

              Hi lydievh, could you follow these steps to enable crash logging: Collecting User-Mode Dumps (Windows).  Then, please upload the crash dump to a file-sharing site and PM me a link.

               

              Btw, did earlier versions of Adobe XD work on this same computer?  If so, please let me know which verion(s) worked in the past and which version you're using now.

               

              Thanks, and sorry for the problem you're running into!

               

              - Peter

              • 5. Re: Adobe XD immediate crash
                lydievh Level 1

                Hi Peter,

                 

                I don't really know what I did (or if I even did anything), but it works! It magically started working again, so happy me

                I started using XD in february I guess and have had 1 update. I'm currently using the newest version of XD (v. 0.6.16) and was using this one already for a few weeks before the crash-thingie happened.

                 

                Sadly I don't have a crash code or anything to give to you to prevent this kind of problems in the future. I hope my notification is enough tho.

                 

                Thanks for the advice and the comments!

                 

                Kind regards,
                Lydie

                • 6. Re: Adobe XD immediate crash
                  grahamplanet

                  Hello Peter,

                  I am also a ACC member, and need to use XD for prototyping.

                  I use Windows 10.

                   

                  If i dont save manually (like every 15 min), i fear another crash where i lose all my work .  April 10th, and had two more crashes today.  If any more, i dont know i i can use anymore.   Otherwise in general , i like the program simplicity

                   

                  let me know if any new suggestions?

                   

                  --peter

                  • 7. Re: Adobe XD immediate crash
                    aboo_azar Level 1

                    I have the same (or similar issue).

                    I updated to the latest version (forced too) and after that the app opens with nothing inside it and after 10 seconds (or less) it crashes.

                    Here is some data from Event Viewer:

                     

                     

                    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                     

                     

                    - <System>

                     

                     

                    <Provider Name="Application Error" />

                     

                     

                    <EventID Qualifiers="0">1000</EventID>

                     

                     

                    <Level>2</Level>

                     

                     

                    <Task>100</Task>

                     

                     

                    <Keywords>0x80000000000000</Keywords>

                     

                     

                    <TimeCreated SystemTime="2017-04-17T12:16:53.670405100Z" />

                     

                     

                    <EventRecordID>2867</EventRecordID>

                     

                     

                    <Channel>Application</Channel>

                     

                     

                    <Computer>DESKTOP-LBFKOFF</Computer>

                     

                     

                    <Security />

                     

                    </System>

                     

                    - <EventData>

                     

                     

                    <Data>Experience Design CC (Beta).exe</Data>

                     

                     

                    <Data>0.6.20.7</Data>

                     

                     

                    <Data>58cae952</Data>

                     

                     

                    <Data>twinapi.appcore.dll</Data>

                     

                     

                    <Data>10.0.15063.0</Data>

                     

                     

                    <Data>2f0c1b3c</Data>

                     

                     

                    <Data>c000027b</Data>

                     

                     

                    <Data>00000000000955c6</Data>

                     

                     

                    <Data>c84</Data>

                     

                     

                    <Data>01d2b77476bdaff7</Data>

                     

                     

                    <Data>C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\Experience Design CC (Beta).exe</Data>

                     

                     

                    <Data>C:\Windows\System32\twinapi.appcore.dll</Data>

                     

                     

                    <Data>b4d8dc6f-b886-4c8d-83e2-eb3c96f9395f</Data>

                     

                     

                    <Data>Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte</Data>

                     

                     

                    <Data>App</Data>

                     

                    </EventData>

                    </Event>

                     

                    ======================================

                     

                     

                    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                     

                     

                    - <System>

                     

                     

                    <Provider Name="Windows Error Reporting" />

                     

                     

                    <EventID Qualifiers="0">1001</EventID>

                     

                     

                    <Level>4</Level>

                     

                     

                    <Task>0</Task>

                     

                     

                    <Keywords>0x80000000000000</Keywords>

                     

                     

                    <TimeCreated SystemTime="2017-04-17T12:17:11.066144400Z" />

                     

                     

                    <EventRecordID>2868</EventRecordID>

                     

                     

                    <Channel>Application</Channel>

                     

                     

                    <Computer>DESKTOP-LBFKOFF</Computer>

                     

                     

                    <Security />

                     

                    </System>

                     

                    - <EventData>

                     

                     

                    <Data>133479706292</Data>

                     

                     

                    <Data>5</Data>

                     

                     

                    <Data>MoAppCrash</Data>

                     

                     

                    <Data>Not available</Data>

                     

                     

                    <Data>0</Data>

                     

                     

                    <Data>Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte</Data>

                     

                     

                    <Data>praid:App</Data>

                     

                     

                    <Data>0.6.20.7</Data>

                     

                     

                    <Data>58cae952</Data>

                     

                     

                    <Data>combase.dll</Data>

                     

                     

                    <Data>10.0.15063.0</Data>

                     

                     

                    <Data>3a54a041</Data>

                     

                     

                    <Data>80010108</Data>

                     

                     

                    <Data>0000000000029e29</Data>

                     

                     

                    <Data />

                     

                     

                    <Data>\\?\C:\Users\AbooAzarnoush\AppData\Local\Temp\WER2CE9.tmp.WERDataCollectionStatus.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER408E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER409E.tmp.txt</Data>

                     

                     

                    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe.CC.XD_0.6._781defc7dba64 342816c4fa19660308b988b8b28_5b7ca3c7_368e5c34</Data>

                     

                     

                    <Data />

                     

                     

                    <Data>0</Data>

                     

                     

                    <Data>b4d8dc6f-b886-4c8d-83e2-eb3c96f9395f</Data>

                     

                     

                    <Data>268435456</Data>

                     

                     

                    <Data>93ca171c60e27eda64fe6c38824431ac</Data>

                     

                    </EventData>

                    </Event>

                     

                    Any idea?

                    • 8. Re: Adobe XD immediate crash
                      jason.means

                      Any suggestions to solve this problem?  On one of my Windows 10 PCs Xd is working find; however, on another Windows 10 PC it is not.  I get the white launch screen for about 5 seconds then it exits.  I tried to uninstall, run the CC cleanup tool, then reinstall, but no solution.

                       

                      Please note that on both PCs I am running the Windows 10 Creators Update. 

                      • 9. Re: Adobe XD immediate crash
                        elainecc Adobe Employee

                        For all of you who are experiencing crashes, we're looking for crash dumps from you. It would really help if you could enable crash dumps and make the application crash again.

                         

                        For those who are crashing on launch, a couple of people have reported that a number of different things have fixed their installs:

                         

                        Hope that helps!

                         

                        Thanks,

                         

                        -Elaine

                        • 10. Re: Adobe XD immediate crash
                          schnitty78

                          I have some dumps to send through.  What is the best way for me to send them to you?

                           

                          Full Dump (setting 2) is 200Mb
                          Basic Dump is 4MB.

                          • 11. Re: Adobe XD immediate crash
                            schnitty78 Level 1

                            I'm definitely having this problem, on two separate windows 10 computers.  In both cases the app worked fine before March and now April releases.  As soon as I updated they both now no longer work.

                             

                            Happy to send dumps from both machines if needed.  Just need to know where and how to send as files are large.

                             

                            Need this fixed

                            • 12. Re: Adobe XD immediate crash
                              elainecc Adobe Employee

                              Can you please PM me a link to the files? Just upload to Dropbox or Google Drive for me to download and check.

                               

                              Thanks,

                               

                              -Elaine