6 Replies Latest reply on Jul 2, 2017 1:35 PM by PMVN Media

    After Effects Error: Unbalanced Unlock

    fatimafess

      Hi, so basically I'm using After Effects, and I'm trying to mask out a person in my video. The problem is I've started getting this error that says Unbalanced Unlock 7:40. I have no idea what it means, I've had to constantly restart AE, and now I'm saving every time I adjust my mask slightly, in case the error comes up again and I lose my work. It's become very annoying having to do that, and I can't figure out how to fix it. I've tried searching for the error, and have looked at the other discussion posts with this same exact problem. One of the solutions was to go to Edit>Purge>All Memory & Disk Cache. I've done this multiple times and I'm still getting this error. I have never had this problem before, and was able to mask out other objects earlier without issue. I've just been getting this error since yesterday, and it's making it impossible to get anything done. Even if I click OK on the error it won't go away. Clearing the memory and cache, restarting the program, nor restarting the computer have worked.

       

      I'm using AE CC17, on Windows 10 64 bit.

      Any answers regarding this issue would be great, thanks!