3 Replies Latest reply on Mar 20, 2017 1:08 PM by oscarr5448994

    Computer Stolen Can't activate on a new computer the creative cloud

    oscarr5448994 Level 1

      Hello there,

       

      I'm a student and received a free license to the Creative Cloud to use the adobe software on my computer. Unfortunately, it got stolen. I deactivate the product from adobe ID, the problem is that when I tried to install it again on my new computer I wouldn't be able to use the redemption code I originally received because it was previously used. And I couldn't get a new one because I could only get it once.

       

      Any of you know how could request another redemption code to be able to install the software on my new computer?

       

      Best,

       

      Oscar