3 Replies Latest reply on Mar 20, 2017 10:30 PM by stephc51503605

    ADE is not working

    sspears35 Level 1

      I'm not sure exactly what is going on but my Adobe Digital Editions is not working. Approximately one month ago, my ADE (version 3), which I had for several years, would not let me download books or return books from my library. I read some information about deauthorizing and authorizing ADE which I did. In the process of doing this I learned there was a newer version (4.5) which I downloaded and authorized. It worked. Yesterday, it stopped working. I tried to download a book, I get this message:

       

      Error getting License. License Server Communication Problem:

      E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

       

      That is the same message I get when I try to return a library book as well.

       

      When I try to deauthorize ADE so that I can reauthorize it, I get this message

       

      Unable to Erase Authorization. Please try after some time.

       

      I have been getting this message since yesterday.

       

      If anyone has any idea what might be going on, I would be deeply appreciative if you could point me in the right direction.

       

      Sharon

        • 1. Re: ADE is not working
          stephc51503605

          I am having the very same problem and it is making me CRAZY. It hasn't worked in ages and I miss my books!

          "Unable to Erase Authorization. Please try after some time." is actually causing my blood pressure to go up.

          I feel better knowing it is not just me but I would feel even better if someone could help us!

          • 2. Re: ADE is not working
            sspears35 Level 1

            I actually found the below answer, applied it and it works (on my Mac). Here's what someone said to do. Good luck. I know how frustrating it can be to fix this:

             

            If due to some reason, you are unable to deauthorize ADE, follow the below steps:

             

            Mac:

             

            1. Go-> Go to folder.

            Go to folder dialog will appear.

             

            2. Type   ~/Library/Application Support/Adobe/Digital Editions

            drag the activation.dat file to the trash.

             

             

            ADE will be deauthorized now.

            Now Authorize ADE again.

             

            ADE will be deauthorized now.

            Now Authorize ADE again.

             

            Windows:

             

            Choose Start > Run.

            In the Open text box, type regedit and then press Enter. The Registry Editor opens.

            In the left pane of the Registry Editor, locate the following registry key:

            HKEY_CURRENT_USER\Software\Adobe\Adept

            Right-click the Adept key and choose Delete.

            In the Confirm Key Delete dialog, click OK.

             

             

            Your authorization will be deleted.

            ADE will be deauthorized now.

            Now Authorize ADE again.

             

            Error will be fixed !!

            1 person found this helpful
            • 3. Re: ADE is not working
              stephc51503605 Level 1

              THANK YOU! That worked on my Mac. Awesome.