1 Reply Latest reply on Mar 21, 2017 7:05 PM by wobertc

    CANT SYNC WITH LR MOBILE AND I AM SIGNED IN..HERE IS MY DIAGNOSTIC LOG....HELP!!!

    Tonahutu

      Lightroom Sync Diagnostic Log

      Generated: 2017-03-20T21:19:11-0700

      App has been running for 189 seconds (3 minutes, 09 seconds).

      This information will be used by Adobe engineers to help diagnose the problem you are reporting.

       

      Table of Contents

      1. Platform Description
      2. HTTP Client : ( unknown )
      3. HTTP Client : LmModelsThread.lua
      4. HTTP Client Imp: WFHttpClientImp.lua
      5. Messaging Processors
      6. Activity Center UI
      7. Lightroom mobile Login
      • getAppIdentifier: Lightroom
      • getAppName: Adobe Lightroom
      • getAppVersion: 6.0
      • getBranchName: master
      • getBuildTarget: Release
      • getDeviceManufacturer: Apple
      • getDeviceModel: Mac
      • getOS: MacOSX
      • getOSVersion: 10.12.
      • isAndroid: false
      • isCocoa: true
      • isConstrainedMemoryDevice: false
      • isDebug: false
      • isDesktop: true
      • isHighDPIDevice: true
      • isMac: true
      • isPhone: false
      • isProduction: false
      • isProfile: false
      • isRelease: true
      • isTablet: false
      • isTornado: false
      • isiOS: false
      • isiPad: false
      • isiPhone: false
      • 2: uploadsDispatched
      • 3: downloadsRequested
      • 4: downloadsDispatched
      • timings:
        • 1: GET
        • 2: PUT
      • totalHttpTime: 0

      • 1.00

      • 2: uploadsDispatched 0.00

      • 1.00

      • 3: downloadsRequested 0.00

      • 2.00

      • 4: downloadsDispatched 0.00

        • 2.00

      • timings:
        • 1: GET 0.00

      • 0.126

      • 2: PUT 0.00

        • 0.284
      • totalHttpTime: 0.79925308399834

      • 2.00

      • 2: PUT 0.00

        • 1.00

      • timings:
        • 1: GET 0.00

      • 0.0998

      • 2: PUT 0.00

        • 0.263

      • WFHttpClientImp.lua: GC size = 1368K (after GC = 1319K), peak size = 1368K

      • WFDiagnosticLogImp.lua: GC size = 1289K (after GC = 1272K), peak size = 1289K

      • AgKSSystemNotificationsImp.lua: GC size = 1219K (after GC = 1196K), peak size = 1219K

      • KSKeychainServiceImp.lua: GC size = 1194K (after GC = 1193K), peak size = 1194K

      • ozTokens:
        • deviceTokenForCatalogCalls: (empty table)
        • storeTokenCalls: (empty table)

      • serverStatus: (empty table)

      • userInfo:
        • daysRemainingInTrial: false
        • hasValidConnectionToOz: false
        • hideSyncPrompt: false
        • isLoggedIn: false
        • isSyncingUserInfo: false
        • shouldSyncUserInfo: true
        • syncCollectionsByDefault: false

      • event: signInWithAccessAndRefreshTokenP

      • login:
        • status: error
        • timeResolved: 2017-03-20T21:16:07.587
        • < while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}

      • ozLogin:
        • status: error
        • timeResolved: 2017-03-20T21:16:07.587
        • < while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}

      • 2:
        • timeAtStart: 2017-03-20T21:16:07.724
        • event: signInWithAccessAndRefreshTokenP
        • login:
          • status: error
          • timeResolved: 2017-03-20T21:16:07.918
          • < while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}
        • ozLogin:
          • status: error
          • timeResolved: 2017-03-20T21:16:07.918
          • < while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}

      • modelData:
        • clientId: Lightroom2
        • deviceId: b48514c603008acf1a2f6f73e1aa248a08dd4382ff1926d17ddb5b6118ead416
        • languageCode: en
        • locale: en_US
        • machineName: Daniel’s MacBook Pro
        • regionCode: US
        • scope: openid,AdobeID