0 Replies Latest reply on Mar 21, 2017 12:09 AM by Tonahutu

    help with lr sync it won't sync says I'm not signed in when i am...help!!!

    Tonahutu

      Lightroom Sync Diagnostic Log

       

      Generated: 2017-03-20T21:19:11-0700

       

      App has been running for 189 seconds (3 minutes, 09 seconds).

       

      This information will be used by Adobe engineers to help diagnose the problem you are reporting.

       

       

      Table of Contents

       

      Platform Description <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#-1000-WFPlatform Info>

      HTTP Client : ( unknown ) <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#400-WFHttpClient -%28%20unknown%20%29>

      HTTP Client : LmModelsThread.lua <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#400-WFHttpClient -LmModelsThread.lua>

      HTTP Client Imp: WFHttpClientImp.lua <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#401-WFHttpClient Imp>

      Messaging Processors <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#1500-WFLuaMessag ingProcessor>

      Activity Center UI <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#4000-AgActivityC enter>

      Lightroom mobile Login <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#4025-LmLoginMode l>

       

      Platform Description

       

      getAppDeviceClass: mac

      getAppIdentifier: Lightroom

      getAppName: Adobe Lightroom

      getAppVersion: 6.0

      getBranchName: master

      getBuildTarget: Release

      getDeviceManufacturer: Apple

      getDeviceModel: Mac

      getOS: MacOSX

      getOSVersion: 10.12.

      isAndroid: false

      isCocoa: true

      isConstrainedMemoryDevice: false

      isDebug: false

      isDesktop: true

      isHighDPIDevice: true

      isMac: true

      isPhone: false

      isProduction: false

      isProfile: false

      isRelease: true

      isTablet: false

      isTornado: false

      isiOS: false

      isiPad: false

      isiPhone: false

       

      <>HTTP Client : ( unknown )

       

      connections:

      1: uploadsRequested

      2: uploadsDispatched

      3: downloadsRequested

      4: downloadsDispatched

      timings:

      1: GET

      2: PUT

      totalHttpTime: 0

       

      <>HTTP Client : LmModelsThread.lua

       

      connections:

      1: uploadsRequested

      0.00

      <>1.00

      2: uploadsDispatched

      0.00

      <>1.00

      3: downloadsRequested

      0.00

      <>2.00

      4: downloadsDispatched

      0.00

      <>2.00

      timings:

      1: GET

      0.00

      <>0.126

      2: PUT

      0.00

      <>0.284

      totalHttpTime: 0.79925308399834

       

      <>HTTP Client Imp: WFHttpClientImp.lua

       

      counts:

      1: GET

      0.00

      <>2.00

      2: PUT

      0.00

      <>1.00

      timings:

      1: GET

      0.00

      <>0.0998

      2: PUT

      0.00

      <>0.263

       

      <>Messaging Processors

       

      LmModelsThread.lua: GC size = 2418K (after GC = 2201K), peak size = 2418K

      WFHttpClientImp.lua: GC size = 1368K (after GC = 1319K), peak size = 1368K

      WFDiagnosticLogImp.lua: GC size = 1289K (after GC = 1272K), peak size = 1289K

      AgKSSystemNotificationsImp.lua: GC size = 1219K (after GC = 1196K), peak size = 1219K

      KSKeychainServiceImp.lua: GC size = 1194K (after GC = 1193K), peak size = 1194K

       

      <>Activity Center UI

       

      loginDialog:

      navigateSteps: (empty table)

      ozTokens:

      deviceTokenForCatalogCalls: (empty table)

      storeTokenCalls: (empty table)

      serverStatus: (empty table)

      userInfo:

      daysRemainingInTrial: false

      hasValidConnectionToOz: false

      hideSyncPrompt: false

      isLoggedIn: false

      isSyncingUserInfo: false

      shouldSyncUserInfo: true

      syncCollectionsByDefault: false

       

      <>Lightroom mobile Login

       

      loginEvents:

      1:

      timeAtStart: 2017-03-20T21:16:07.190

      event: signInWithAccessAndRefreshTokenP

      login:

      status: error

      timeResolved: 2017-03-20T21:16:07.587

      < while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}

      ozLogin:

      status: error

      timeResolved: 2017-03-20T21:16:07.587

      < while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}

      2:

      timeAtStart: 2017-03-20T21:16:07.724

      event: signInWithAccessAndRefreshTokenP

      login:

      status: error

      timeResolved: 2017-03-20T21:16:07.918

      < while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}

      ozLogin:

      status: error

      timeResolved: 2017-03-20T21:16:07.918

      < while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}

      modelData:

      clientId: Lightroom2

      deviceId: b48514c603008acf1a2f6f73e1aa248a08dd4382ff1926d17ddb5b6118ead416

      languageCode: en

      locale: en_US

      machineName: Daniel’s MacBook Pro

      regionCode: US

      scope: openid,AdobeID

       

      <>

       

      [Duplicated post ... locked by Mod.]

      CANT SYNC WITH LR MOBILE AND I AM SIGNED IN..HERE IS MY DIAGNOSTIC LOG....HELP!!!