1 Reply Latest reply on Mar 21, 2017 1:03 AM by divya_1993

    problemens update versions 25.0.0.127 flash player

    wiebev10101412

      I have problems with the latest update of Flash Player. The installation hangs at 95%. I have been several times re-download the file. The problem remains. I have a Macbook from Apple. Someone also the same problems? How to solve this problem?

        • 1. Re: problemens update versions 25.0.0.127 flash player
          divya_1993 Adobe Employee

          Hi,

           

          try the following steps:

          1) uninstall flash completely

          2) restart computer

          3) install newest flash

          4) restart computer

           

          If you still face the issue please specify the following :

          Is there an error or does the installation just hang at 95% percent? If it returns an error, what is the error?  We'll need the Flash Player installation log files to investigate further.  Please do the following:

           

          • Review the FAQ Where do I find the Flash Player installation log on the Macintosh?
          • Configure your system to obtain the install.log and FlashPlayerInstallManager.log files
          • Attempt to install Flash Player again.  When the installation hangs (or returns an error), close out of the installation window
          • Upload the install.log file (only the portion related to the Flash Player installation) and the FlashInstallManager.log (entire file) to cloud.acrobat.com/send using the instructions at How to share a document
          • Post the link to the uploaded log files in your reply

           

          Thanks!