1 Reply Latest reply on Apr 17, 2017 10:57 AM by Tariq Dar

    Digital Signature Bug: "Retrieving your information"

    jimnjean Level 1

      I have seen this same question asked several times, but do not see any solutions. Figured I'd ask again and explain the steps I've taken. This bug started about a week ago. Prior to that, I have been able to apply a signature without issue for years. When I go to add a signature, the right pane shows "Retrieving your information" indefinitely, and the "Sign" icon just spins and spins as shown in the following screenshot:



      This happens with every PDF


      What I've tried already:

      1. Uninstalled and reinstalled Acrobat

      2. "Repair Installation"


      Software Specs:
      1. Windows 7 Professional SP-12. Adobe Acrobat Pro DC 2015-023-20070