7 Replies Latest reply on Jun 19, 2018 12:08 PM by billc87023121

    You Can't Pause or Suspend an Account without CANCELLING YOUR SUBSCRIPTION


      Ok, this must be a joke. Adobe decided to triple my monthly subscription without so much as an email. I already have available downloads in my account, so I don't need to pay for new ones at triple the price until I use the ones THAT I HAVE ALREADY PAID FOR. They are telling me that I can only cancel my subscription and lose all my credits WHICH I ALREADY PAID FOR. This has to be a joke, this is not my first subscription based service or even my first subscription based stockart service and yet they can't do what all the others are able to do? I should be able to PAUSE or SUSPEND my billing and still be able to use what I already paid for. Please confirm that Adobe doesn't have the worst customer service I have ever seen.