1 Reply Latest reply on May 1, 2017 12:28 PM by nee.rai27

    Premiere Elements 12 wont start!

    kurtv78964421

      Hello!

       

      Windows 7 professional

      Ram 16GB

      Intel core 7

       

      Di you know why When I open up Premiere Elements 12 and try to start a new project, all it shows is a black and purple line, then it just stops.

      Best regards

      Kurt Vilen

        • 1. Re: Premiere Elements 12 wont start!
          nee.rai27 Adobe Employee

          Hi Kurtv,

          Thanks for posting on Adobe forums.

          As I understand you are not able to use Adobe Premiere Elements 12.

          Could you please provide the following information so that we can help you out?

           

          - For how long are you facing this?

          - Could you please give me the exact error?

          - Do you have the Serial numbers for Premiere Elements 12 ?

           

          Regards
          Neeraj