HD crashed. New HD. Re-installed CS3 but software gives me the runaround ...

[JJSchwartz]

... about whether I qualify for an upgrade, which I don't and am not interested. Since I don't I'm forced to 'quit' and CS3 shuts down.

I've loaded CS3 twice fm disc and once fm download and still get the same mumbo-jumbo. I also 'chatted' for over an hour with Photoshop in India and finally the guy wanted to get on board remote my PC to check out, etc. Last time I had a techie do that I spent an hour corrected the mess he made so NO ONE monkeys with my PC. Thing is that my CS3 is registered with Adobe - I checked, so 'they' know that I legitimately own this product.

This should be real easy but I guess it isn't. (Getting to this place in the form wasn't easy either!) I sure could use some help.

[JJSchwartz]

CONTINUED. Thing is I had no difficulties loading PR!!! Go figure.

[JJSchwartz]

Meant LR as in Lightroom

[JJSchwartz]

Provided the products serial number. How do I add a screen print of the error msg? It reads "A problem was encountered while trying to load the trial period for Adobe Photoshop CS3>" etc  I wasn't asking for a trial copy! I own the darn thing!

[gener7 · Accepted solution]

Let's try a Clean Install

First uninstall, then use the Cleaner Tool: Use the Creative Cloud Cleaner Tool to solve installation problems

After you successfully run it, it should remove any records interfering with the install.

Next download a fresh CS3 installer: Download Adobe Creative Suite 3 products

Right-click on the installer and choose "Run as Administrator" from the context menu. It allows CS3 full install privileges.

Be sure when you activate, your firewall or Anti-virus is not blocking anything.

You will also have to add in the updates. Adobe - Photoshop : For Windows

Hope it goes well for you.