6 Replies Latest reply on Mar 26, 2017 4:07 PM by Another James

    APE 13 Stuck on Welcome Screen

    Another James Level 1

      Hello.

       

      APE 13 has suddenly stopped progressing past the welcome screen.  I can select my projects but trying to open one or select a new project just causes the purple bar to annotate for a few minutes then stop.

       

      I read this thread:

       

      Re: Premiere Elements 13 Not Opening

       

      And:

       

      changed my drivers
      run as admin

       

      but with no success.  I am unable to reset my preferences because I can't get into the program.

       

      Please help - I'm in the middle of a project that needs to be finished soon.