2 Replies Latest reply on Mar 29, 2017 5:02 AM by vw567

    Cannot authorise my 2nd computer

    vw567

      Hello,

      I have authorised one Windows computer in Adobe Digital Editions using my Adobe ID. Now I want to authorise my Macbook as well, but I get an error (please see screenshot). Why is that so? I thought the point of the ID was that we can now share books across our devices?

       

      Thanks!

       

      Best,

      ViolaScreen Shot 2017-03-23 at 12.50.08.png

        • 1. Re: Cannot authorise my 2nd computer
          Sharad Vatsa Employee Moderator

          Hi,

           

          This issue occurs when you have previously activated with an anonymous ID. You would need to de-authorize the current user and then authorize again with the Adobe ID you wish to use. The deauthorization process deactivates the anonymous ID and allows you to sign in. If you made any purchases with the anonymous ID, contact the eBook provider to reset the activation information. Then, redownload the purchase and it is tied to the currently activated ID.

           

          To fix this on the Mac, please follow the suggestions from the following doc -  Can't authorize with a previously used Adobe ID

          Let us know in case this resolves it.

           

          Regards,

          Sharad

          1 person found this helpful
          • 2. Re: Cannot authorise my 2nd computer
            vw567 Level 1

            Thanks for this; it worked. It might be worth adding this info to the authorization menu within the desktop client? I would never have guessed this issue, because the authorization menu didn't tell me that I wouldn't be successful logging in with my AdobeID if I had been using it anonymously. Adding your explanation to the error text (in my screenshot) would make things much clearer, I think.