11 Replies Latest reply on Mar 29, 2017 12:05 PM by trshaner

    Lightroom crashes after 10 seconds

    davidö86550560

      I started having this problem when I updated to the newest lightroom in December 2016... I've not been able to resolve or find out why this is...

       

      I've had correspondence with a Mr. Sunil Bhaskaran at Adobe... he has not been able to help and no longer replies

       

      Dear Adobe, what's going on? I've been paying for Photoshop and lightroom but only been able to use Lightroom. I've been using Adobe products since the early 90's and I'm feeling quite ignored.

       

      Why does it crash?

       

      What's my solution?

       

      How do I get a response from Adobe?

       

      Yours sincerely

       

      David

        • 1. Re: Lightroom crashes after 10 seconds
          davidö86550560 Level 1

          Sorry I meant...

           

          ''Dear Adobe, what's going on? I've been paying for Photoshop and lightroom but only been able to use Photoshop. I've been using Adobe products since the early 90's and I'm feeling quite ignored.''

          • 2. Re: Lightroom crashes after 10 seconds
            Axel Matt Level 4

            Take a look here:

            https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html

             

            For more help please post more information about your system.

            • 3. Re: Lightroom crashes after 10 seconds
              davidö86550560 Level 1

              Nothing helps

               

              MacOS Sierra 10.12.3 (16D32)

              3,5 GHz 6-Core Intel Xeon E5

              64 GB 1866 MHz DDR3 (had in the computer for 1.5 years, Kingston make and all are OK)

               

              Eizo CG277 screen with AMD FirePro D500 3072 MB-grafik

              • 4. Re: Lightroom crashes after 10 seconds
                Axel Matt Level 4

                Sorry, I'm a Windows user and don't have experience with Macs, So I can't help

                • 5. Re: Lightroom crashes after 10 seconds
                  trshaner Adobe Community Professional & MVP

                  Go to LR menu Edit> Preferences> Performance and uncheck 'Use Graphics Processor:'

                   

                  • 6. Re: Lightroom crashes after 10 seconds
                    davidö86550560 Level 1

                    It's already unchecked... thanks anyway trshaner

                    • 7. Re: Lightroom crashes after 10 seconds
                      trshaner Adobe Community Professional & MVP

                      OK, two more things to try:

                       

                      1) Reset LR Preferences file and then uncheck 'Use Graphics Processor again as outlined in Reply 5.

                       

                      https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

                       

                      2) If still crashing try changing the display profile to Adobe RGB as outlined below.

                       

                      https://www.lightroomqueen.com/articles-page/how-do-i-change-my-monitor-profile-to-check-w hether-its-corrupted/

                       

                      If that fixes the issue your EIZO calibration software is most likely set to create ICC Version 4 and/or LUT profiles, which have been known to cause issues with LR. You'll need to set these to ICC Version 2 (not 4) and Matrix (not LUT or lookup table).

                       

                      If still crashing explain in second-by-second detail everything you're doing that leads up to and causes LR to crash. Please explain what you see onscreen after the crash (spinning beachball, etc.) including screenshots of any error messages.

                      • 8. Re: Lightroom crashes after 10 seconds
                        davidö86550560 Level 1

                        None of the t2 things you've mentioned have helped...

                         

                        I start LR and get about 8 seconds before the spinning beach ball starts... it doesn't stop. LR does not give any messages and I have to ''force quit'' to shut the program

                         

                        Skärmavbild 2017-03-29 kl. 12.26.34.png

                         

                        ...however, I've now discovered that if I leave LR ''on'' for 3 or 4 minutes it becomes ''un-crashed'' and I can go back into LR and actually use it. I've never tried to leave it ''on'' before... so this is a step in the right direction :-)

                         

                        But it's weird that it ''crashes'' then ''un-crashes''

                         

                        I'll try working in LR and see if it works normally.

                        • 9. Re: Lightroom crashes after 10 seconds
                          trshaner Adobe Community Professional & MVP

                          What version of LR are you using. Go to menu Help> System Info, click on Copy, and paste into your reply. See this post:

                           

                          Known issues - Running Lightroom CC on macOS 10.12 Sierra

                          • 10. Re: Lightroom crashes after 10 seconds
                            davidö86550560 Level 1

                            Lightroom-version: CC 2015.9 [ 1106920 ]

                            Licens: Creative Cloud

                            Operativsystem: Mac OS 10

                            Version: 10.12 [4]

                            Programarkitektur: x64

                            Antal logiska processorer: 12

                            Processorhastighet: 3,5 GHz

                            Internt minne: 65 536,0 MB

                            Fysiskt minne tillgängligt för Lightroom: 65 536,0 MB

                            Fysiskt minne använt för Lightroom: 3 128,4 MB (4,7%)

                            Virtuellt minne använt för Lightroom: 4 905,6 MB

                            Storlek på cache-minnet: 1 518,0MB / 16 128,0MB (9,4%)

                            Högsta antal trådar som används av Camera Raw: 12

                            SIMD-optimering för Camera Raw: SSE2,AVX

                            Virtuellt minne för Camera Raw: 2017MB / 32767MB (6%)

                            Bildskärmar: 1) 2560x1440

                             

                             

                            Grafikprocessorinformation:

                            AMD Radeon HD - FirePro D500 OpenGL Engine

                             

                             

                            Check OpenGL support: Passed

                            Vendor: ATI Technologies Inc.

                            Version: 4.1 ATI-1.50.38

                            Renderer: AMD Radeon HD - FirePro D500 OpenGL Engine

                            LanguageVersion: 4.10

                             

                             

                             

                             

                            Programmapp: /Applications/Adobe Lightroom

                            Bibliotekssökväg: /Volumes/DoDesign Drobo/Lightroom/Lightroom Catalog.lrcat

                            Inställningsmapp: /Users/David/Library/Application Support/Adobe/Lightroom

                             

                             

                            Installerade plugin-program:

                            1) Adobe Stock

                            2) Direktfångst Canon

                            3) Direktfångst Leica

                            4) Direktfångst Nikon

                            5) Facebook

                            6) Flickr

                            7) Importplugin för Aperture/iPhoto

                             

                             

                            Config.lua-flaggor: None

                             

                             

                            AudioDeviceIOBlockSize: 512

                            AudioDeviceName: Inbyggd utgång

                            AudioDeviceNumberOfChannels: 2

                            AudioDeviceSampleRate: 44100

                            Build: Uninitialized

                            CoreImage: true

                            GL_ACCUM_ALPHA_BITS: 0

                            GL_ACCUM_BLUE_BITS: 0

                            GL_ACCUM_GREEN_BITS: 0

                            GL_ACCUM_RED_BITS: 0

                            GL_ALPHA_BITS: 8

                            GL_BLUE_BITS: 8

                            GL_DEPTH_BITS: 24

                            GL_GREEN_BITS: 8

                            GL_MAX_3D_TEXTURE_SIZE: 16384

                            GL_MAX_TEXTURE_SIZE: 16384

                            GL_MAX_TEXTURE_UNITS: 8

                            GL_MAX_VIEWPORT_DIMS: 16384,16384

                            GL_RED_BITS: 8

                            GL_RENDERER: AMD Radeon HD - FirePro D500 OpenGL Engine

                            GL_SHADING_LANGUAGE_VERSION: 1.20

                            GL_STENCIL_BITS: 8

                            GL_VENDOR: ATI Technologies Inc.

                            GL_VERSION: 2.1 ATI-1.50.38

                            OGLEnabled: true

                            GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

                            • 11. Re: Lightroom crashes after 10 seconds
                              trshaner Adobe Community Professional & MVP

                              You're using the latest version CC 2015.9 and GPU passes Open GL test. Good!

                               

                              1) Make sure LR Mobile, Address Lookup, and Face Detection are all paused as below:

                              Paused.jpg

                               

                              2) If this doesn't fix the hang sign out and then sign in from the Creative Cloud app as outlined here:

                               

                              http://lightroomkillertips.com/if-youre-having-lightroom-cc-install-issues/

                               

                              3) If that doesn't work follow the below procedure to delete old install files:

                               

                              Close LR

                              Sign Out of Creative Cloud.

                              Press Command-Shift-G and type /Library and hit enter.

                              Navigate to Application Support/Adobe

                              Open SLCache folder and delete all the contents.

                              Go back and open SLStore folder.

                              Delete all the contents there.

                              Open the Creative Cloud app again and Sign In.

                              Open Lightroom