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today my CC app has decided i don't have paid for versions installed, but i do. my account says i am ok into may. what happened? how do i fix it?
check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html
if your account shows
a. your subscription is active,
1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
2. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html
if y
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check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html
if your account shows
a. your subscription is active,
1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
2. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html
if your account shows
b. you have no subscription and you're paying for one
1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html