2 Replies Latest reply on Mar 23, 2017 10:37 PM by Saeed Asem Alkarmi

    Save for Web Error?

    phoebe-m Level 1

      I am currently trying to export a GIF from Photoshop CC 2014 but I keep encountering this error message:


      I have read previous forum post saying to delete Adobe Save For Web 12.0 Prefs but I cannot navigate to the

      file's location, nor does it come up in a search. I have also tried changing the image/canvas size of the gif too.

      It was exporting GIFs perfectly 24 hours ago. Any help or tips would be greatly appreciated.


      I am using Windows 10.

        • 1. Re: Save for Web Error?
          Bahaar Khan Level 4

          If this issue persists, try checking the image size to compare to the canvas size. I had the same issue and found this to help. Make sure the image size is not something like 20,000 inches. Try making it smaller or changing the measurement to pixels, if it is not already. Next, make sure the canvas size is not smaller than the image size, nor bigger than it. If so, change it to the same size with the same measurement of pixels or whatever the image's is. Try saving for web, again. This should work, if not then try removing the profile files (Users/[Username]/Library/Preferences/Adobe Save For Web 12.0 Prefs). Then restart your Mac and relaunch photoshop. Hope this helped!

          • 2. Re: Save for Web Error?
            Saeed Asem Alkarmi Adobe Community Professional

            try to decrease the image size u have from Image > image size

            i think maybe u have a problem with a font u used! try to change..



            3 people found this helpful