1 Reply Latest reply on Sep 29, 2008 10:57 AM by Oliver Goldman

    AIR installation error

    gtkwatkins
      I am receiving an error when installing AIR. Below is my AIR Install Log.

      C:\Documents and Settings\kwatkins>type .airinstall.log
      Performing runtime install
      UI SWF load is complete
      UI initialized
      starting user confirmation
      Installation type: new
      starting install
      Scheduling runtime installation operations
      Installed Product GUID: is same:false
      Beginning runtime installation
      Beginning install
      Installing c:\docume~1\kwatkins\locals~1\temp\air95.tmp\setup.msi
      Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cance
      lable=false eventPhase=2 text="Unhandled exception Error: Uninstall scheduled fo
      r a product which is not installed" errorID=0]
      Rolling back install of c:\docume~1\kwatkins\locals~1\temp\air95.tmp\setup.msi
      Rollback due to error complete
      error during install: [ErrorEvent type="error" bubbles=false cancelable=false ev
      entPhase=2 text="Unhandled exception Error: Uninstall scheduled for a product wh
      ich is not installed" errorID=0]
      runtime install entering error state: [ErrorEvent type="error" bubbles=false can
      celable=false eventPhase=2 text="Unhandled exception Error: Uninstall scheduled
      for a product which is not installed" errorID=0]
      begin quitting
      error in stateQuitting: [ErrorEvent type="error" bubbles=false cancelable=false
      eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
        • 1. Re: AIR installation error
          Oliver Goldman Adobe Employee
          Have you installed AIR on this machine before? It looks like the windows installer state is corrupt. There are a couple of things you can try to address this:

          1) Download and the latest installer from a command window, passing it the "-uninstall" flag. Then re-install.

          2) Use a windows installer cleanup utility (Microsoft provides a free one) to remove any traces of AIR, then try re-installing again.