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Hi,
I can see my photos for a few seconds then am told it has stopped working and I am dumped back to the desktop after Windows has "tried to find a solution"
If I load a hundred or so photos it seem to work but I have thousands
I have:-
Repaired and optimised catalogs
Reinstalled Elements
Repopulated Elements by searching with and without loading keys
Torn my hair out!!
I used to be able to load pictures from any user, then it would just be from my wife's user, then it would only be from folders on the hard disk not SD cards. Now I can't use it at all.
If anyone has amy more ideas (I can't afford Elements 15!) I'd be very grateful
Sorry for the inconvenience.
Please try out the steps mentioned below:
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ianm62702235 wrote
Hi,
I can see my photos for a few seconds then am told it has stopped working and I am dumped back to the desktop after Windows has "tried to find a solution"
If I load a hundred or so photos it seem to work but I have thousands
I have:-
Repaired and optimised catalogs
Reinstalled Elements
Repopulated Elements by searching with and without loading keys
Torn my hair out!!
I used to be able to load pictures from any user, then it would just be from my wife's user, then it would only be from folders on the hard disk not SD cards. Now I can't use it at all.
If anyone has amy more ideas (I can't afford Elements 15!) I'd be very grateful
Did you try the option to open the organizer with another or a new catalog?
You keep the shift key pressed when launching the organizer until a dropdown menu offers those choice (as well as the 'repair' you have been able to perform). If you can work with test images in the new catalog, try again to open the current one.
You can also use the menu Edit >> Preferences >> General to reset all default options. Note that uninstalling/reinstalling does not solve a corrupted preferences file.
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Hi Michael,
Thanks for your reply.
I have tried creating a new catalog (called Tryout) with 105 photos and that works OK but my main one still opens then crashes after 5 seconds or so. When it was open in Tryout I reset General Preferences to default with no luck. I read online that if you rename some .prf files (in effect hiding them) Elements 12 wil recreate uncorrupted ones. However, I can't find them where they are supposed to be and the only .prf file I can find on the hard disk is for a completely unrelated program.
Please could you suggest how I could find and correct corrupted preference files?
Thanks again,
Ian
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The organizer preferences :
So, in Windows:
Windows XP: C:\Documents and Settings\[user name]\Application Data\Adobe\Elements Organizer\{version number}\Organizer
Windows Vista / 7 / 8 / 10: C:\Users\[user name]\AppData\Roaming\Adobe\Elements Organizer\{version number}\Organizer
It's psa.prf
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Thanks again.
I found it, renamed it to oldpsa.oldprf, tried to reload the problem catalog and didn't even load the thumbnails before crashing. A new psa.prf file had been created alongside oldpsa.oldprf
If you can spare the time I'd happily have any more ideas you can give me 🙂
Regards,
Ian
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Sorry for the inconvenience.
Please try out the steps mentioned below:
Let us know if issue still persists.
Thanks,
Anwesha
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It works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks so much, I’d almost resigned myself to never using Organizer again
Now I’m a very happy bunny
I’ll go on the forum and mark it as answered
Thanks again,
Ian
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Thanks for your advice, I was having the same trouble. barryj59871377