1 Reply Latest reply on Mar 27, 2017 11:38 PM by Nanaky

    Unable to deauthorize Adobe Digital Editions on MAC


      I keep getting the error :

      Error getting License. License Server Communication Problem:



      I was told to unisntall and reinstall and deauthorize. It won't let me deauthorize. It says unable to erase authorization. Please try some other time.


      Please help. I have spent hours trying to find a resolution. I have a MacBook Air.


        • 1. Re: Unable to deauthorize Adobe Digital Editions on MAC
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

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