3 Replies Latest reply on Mar 28, 2017 7:07 AM by betsyr10

    Unable to deauthorize on PC


      I recently replaced my hard drive and when I tried to download an e-book an error message (Error, Check activation) appeared and the solution to that was to de-authorize my computer and re-authorize.  When I try to deauthorize another error message appears: Unable to erase authorization. Retry after some time.  12 hours has passed and the message is still appearing.  What can I do?