4 Replies Latest reply on Mar 26, 2017 5:17 AM by lalwast2

    issue with crashing file on start (tried all options - feel helpless)

    lalwast2

      Hi,

       

      I have a recurring issue on startup of an InDesign file, I've read dozens of articles here and feel helpless. I've:

       

      - rebooted

      - reinstalled InDesign / reinstalled Creative Cloud

      - cleared Cache

      - deleted fonts

       

      etc. etc. but am still stuck.

       

      === This is how the error log looks like ===

       

      Please help

       

      Process:               Adobe InDesign CC 2017 [1427]

      Path:                  /Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017

      Identifier:            com.adobe.InDesign

      Version:               12.0.0.81 (12000)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe InDesign CC 2017 [1427]

      User ID:               501

       

       

      Date/Time:             2017-03-26 09:52:29.457 +0200

      OS Version:            Mac OS X 10.10.5 (14F1713)

      Report Version:        11

      Anonymous UUID:        4E98DF68-E425-0B1A-B921-FCBF579507A5

       

       

       

       

      Time Awake Since Boot: 1400 seconds

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000008

       

       

      VM Regions Near 0x8:

      -->

          __TEXT                 000000010d663000-000000010d66d000 [   40K] r-x/rwx SM=COW  /Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   PublicLib.dylib               0x000000010ed3d49e VOS_SimpleCursor::RemoveObjects(int*, VOS_SavedData*) + 78

      1   com.adobe.InDesign.Text       0x0000000132633b26 0x13249a000 + 1678118

      2   com.adobe.InDesign.Text       0x00000001326353e8 0x13249a000 + 1684456

      3   com.adobe.InDesign.Text       0x0000000132616ace 0x13249a000 + 1559246

      4   com.adobe.InDesign.Text       0x00000001326d28ff 0x13249a000 + 2328831

      5   com.adobe.InDesign.Text       0x00000001324c94cd 0x13249a000 + 193741

      6   com.adobe.InDesign.Text       0x00000001324c92ad 0x13249a000 + 193197

      7   com.adobe.InDesign.Font Manager 0x000000012b920819 0x12b8e8000 + 231449

      8   com.adobe.InDesign.Font Manager 0x000000012b91dcd5 0x12b8e8000 + 220373

      9   com.adobe.InDesign.Font Manager 0x000000012b91c118 0x12b8e8000 + 213272

      10  com.adobe.InDesign.Font Manager 0x000000012b91dfc1 0x12b8e8000 + 221121

      11  com.adobe.InDesign.Font Manager 0x000000012b91bfac 0x12b8e8000 + 212908

      12  com.adobe.InDesign.Font Manager 0x000000012b91bf36 0x12b8e8000 + 212790

      13  com.adobe.InDesign.Font Manager 0x000000012b94340c 0x12b8e8000 + 373772

      14  com.adobe.InDesign.AppFramework 0x0000000124dea1a3 0x124db8000 + 205219

      15  com.adobe.InDesign.Document Actions 0x000000012ae461a1 0x12ae43000 + 12705

      16  com.adobe.InDesign.Document Actions 0x000000012ae45a2d 0x12ae43000 + 10797

      17  PublicLib.dylib               0x000000010eb3de51 Command::DoImmediate(short) + 65

      18  com.adobe.InDesign.Utilities   0x0000000132caf60a 0x132cae000 + 5642

      19  com.adobe.InDesign.AppFramework 0x0000000124dc5cdd 0x124db8000 + 56541

      20  PublicLib.dylib               0x000000010eb3cf8e CmdUtils::ProcessCommand(ICommand*) + 62

      21  com.adobe.InDesign.Document Actions 0x000000012ae4c8d3 0x12ae43000 + 39123

      22  com.adobe.InDesign.Open Place 0x000000012d0b25ff 0x12d0a7000 + 46591

      23  com.adobe.InDesign.Open Place 0x000000012d0b1c4d 0x12d0a7000 + 44109

      24  com.adobe.InDesign.Open Place 0x000000012d0a86ac 0x12d0a7000 + 5804

      25  com.adobe.InDesign.Open Place 0x000000012d0a9588 0x12d0a7000 + 9608

      26  PublicLib.dylib               0x000000010eb3de51 Command::DoImmediate(short) + 65

      27  com.adobe.InDesign.Utilities   0x0000000132caf60a 0x132cae000 + 5642

      28  com.adobe.InDesign.AppFramework 0x0000000124dc5cdd 0x124db8000 + 56541

      29  PublicLib.dylib               0x000000010eb3cf8e CmdUtils::ProcessCommand(ICommand*) + 62

      30  com.adobe.InDesign.Import Export UI 0x000000012c4fbe4a 0x12c4f2000 + 40522

      31  PublicLib.dylib               0x000000010eb3de51 Command::DoImmediate(short) + 65

      32  com.adobe.InDesign.Utilities   0x0000000132caf60a 0x132cae000 + 5642

      33  com.adobe.InDesign.AppFramework 0x0000000124dc5cdd 0x124db8000 + 56541

      34  PublicLib.dylib               0x000000010eb3cf8e CmdUtils::ProcessCommand(ICommand*) + 62

      35  com.adobe.InDesign.Document UI 0x000000012477ec19 0x12477d000 + 7193

      36  com.adobe.InDesign.Actions     0x0000000124d5945e 0x124d43000 + 91230

      37  com.adobe.InDesign.CSXS       0x000000012323871e 0x12321c000 + 116510

      38  com.adobe.InDesign.CSXS       0x000000012323c704 0x12321c000 + 132868

      39  com.adobe.PlugPlugOwl         0x0000000110635b96 0x110615000 + 134038

      40  com.adobe.PlugPlugOwl         0x0000000110635943 0x110615000 + 133443

      41  com.adobe.PlugPlugOwl         0x0000000110635619 0x110615000 + 132633

      42  com.adobe.PlugPlugOwl         0x000000011062b867 0x110615000 + 92263

      43  com.apple.Foundation           0x00007fff934d4dd0 __NSThreadPerformPerform + 293

      44  com.apple.CoreFoundation       0x00007fff8c09aa01 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

      45  com.apple.CoreFoundation       0x00007fff8c08cb8d __CFRunLoopDoSources0 + 269

      46  com.apple.CoreFoundation       0x00007fff8c08c1bf __CFRunLoopRun + 927

      47  com.apple.CoreFoundation       0x00007fff8c08bbd8 CFRunLoopRunSpecific + 296

      48  com.apple.HIToolbox           0x00007fff91f1556f RunCurrentEventLoopInMode + 235

      49  com.apple.HIToolbox           0x00007fff91f152ea ReceiveNextEventCommon + 431

      50  com.apple.HIToolbox           0x00007fff91f1512b _BlockUntilNextEventMatchingListInModeWithFilter + 71

      51  com.apple.AppKit               0x00007fff88a2d8ab _DPSNextEvent + 978

      52  com.apple.AppKit               0x00007fff88a2ce58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

      53  com.apple.AppKit               0x00007fff88a22af3 -[NSApplication run] + 594

      54  com.adobe.exo.framework       0x00000001102b1738 exo::app::OS_AppBase::RunEventLoop() + 56

      55  com.adobe.InDesign.AppFramework 0x0000000124f124b3 0x124db8000 + 1418419

      56  com.adobe.InDesign.AppFramework 0x0000000124f1110a 0x124db8000 + 1413386

      57  com.adobe.InDesign             0x000000010d664961 main + 513

      58  libdyld.dylib                 0x00007fff8ee8f5c9 start + 1

       

      [snipped by moderator: please post crash reports on pastebin.com and provide a link in the future]