3 Replies Latest reply on Mar 27, 2017 5:53 AM by vittorial74022651

    Premiere elements 15 mac : impossible to recognize serial number


      Premiere elements 15 unloaded two days ago from Adobe, payed 101 euro, received ' version ' for Mac

      It's a mystery: id adobe sent me serial number and it isn't valid to activate in OS X El Captain,  iMac , ram 18 G.

      I've tried to install in admin and another user in the same iMac : the same mistake for serial number .

      May I have another serial number to activate ? It seems it sn't incompatible.

      I'm in Italy. It's the first time in many years I have a so serious hitch.  It's a wast of money .

      Please, somebody can help me to solve this problem?