14 Replies Latest reply on Jan 25, 2018 9:28 AM by renatak48539323

    Lightroom Sony A7II ARW files unsupported




      I am using Creative Cloud Lightroom version: 5.7.1 [994254] on PC Win10 Pro Anniv.  I just upgraded from Sony a6000 to a7II.  All worked well with the a6000.  Now, when I attempt to import uncompressed .arw files from the a7II, I receive this message:


      "The file appears to be unsupported or damaged."


      I tried several different files in various locations, and attain the same result.  I am able to view the images in camera, with Windows Photos app, Adobe Camera Raw v9.9, and Photoshop CC.  So, I suspect some issue between Lightroom and the a7II's .arw files, as I can successfully import .jpg files from the a7II.  Additionally, I am still able to import .awr files taken with the a6000.


      I attempted to update Lightroom, but it says it is up to date.  Camera software version is 3.30


      I welcome any insight and assistance.