Where is my photos? Help!!!

[PC-Guia]

Last month I had 18 photos and I did not download no photos! where is my photos?

Help!!!

[Beverley Gray · Accepted solution]

Hi there

As your Stock plan was cancelled the credits are no longer available.

See Common Questions, Adobe Stock

If I cancel my membership, can I still use any unused licenses in my account?

No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

Can I use the assets even after I cancel my membership?

Yes. Once you have licensed an asset, the license is permanent. You can use the assets you buy regardless of your membership status.

Kind regards

Bev

[PC-Guia]

I pay monthly for adobe.

I cant download any photo.

[PC-Guia]

As I paid monthly, am I entitled to 10 free photos per month?

[Beverley Gray]

You need to pay for an Adobe Stock subscription in order to get image credits, they are not free.

Thanks

Bev

[PC-Guia]

Many thanks.

[PC-Guia]

Hello 🙂

Please, i need help!

​I updated the credit card number as always gave it error.

​The name and address of the card is the same as always

Help!

[Beverley Gray]

Hi there

Please contact our support team for billing assistance - see Adobe Customer Support

Kind regards

Bev