9 Replies Latest reply on Apr 4, 2017 3:36 PM by Sahil.Chawla

    An unrecoverable error occured while accessing the scratch disk

    alexh24051871

      Hello everyone,

       

      One of our users has been getting this error in adobe Photoshop CC 2017:

       

      We have tried:

      1. Uninstalling Photoshop and reinstalling from creative cloud

      2. Installing an extra HD in her computer to use as the scratch disk.

       

      The help page doesn't really give much info (Solution to "An unrecoverable error occured while accessing the scratch disk" )

       

      Anyone have some advice?