5 Replies Latest reply on Mar 29, 2017 11:40 AM by petergaraway

    Premiere Clip Soundtracks/Account Sync issues


      I've been scouring the forums for an answer and can't seem to find one.


      1) I'm trying to add original music (mp3 files) to a project in Premiere Clip. Apart from "Premiere Clip Themes," the other folders (Playlists, Albums, Artists, and Songs) are all greyed out. I don't have Apple Music - is that the only way to import music files from my device? I've put them in every directory I can think of on my phone (OnePlus One) and Clip doesn't seem to see it. What file paths do those folders/icons use?


      2) Possibly related, but when I attempt to edit my profile in the app (change profile photo, for example), I receive an error stating "Problem loading profile details. Please try again later." This happens on or off WiFi, with or without "Use Mobile Data for Media Sync" enabled, including after a reboot. I've uploaded a profile photo via desktop browser, but it's still not showing up in the app. Is there a way to force sync? What am I missing here?


      Thanks in advance for any help.