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Recovery after crash - no files, but still missing disk space.

New Here ,
Mar 28, 2017 Mar 28, 2017

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Hi,
After whole night of working with ~20 .DNG files opened in Ps CC 2017 I switched my computer to "sleep mode" (Win7). I also went to sleep without saving my work...
At some point computer crashed, and when I woke up I was able just to turn it on (received "blue screen" report).

None of files I was working on shows in 'recent files' Ps window.

I tried to find any solution. Now I know that there's no autosaving option and probably recovery won't be possible
But....
Ps was using ~10GB of my C:/ drive while I was working. This disk space is still missing!

Is it possible that my temporary files are stored somewhere?!

I tried to find those files. No idea where they are hiding. Of course .../Appdata/Roaming/.../AutoRecover folder  is empty.

Logs (crash time):
Request failed due to client error. Trying to request a new access token...

"Request failed due to client error. Trying to request a new access token...", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%20CC%202017/Required/www-universal-search/build/main.js

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correct answers 1 Correct answer

Mar 28, 2017 Mar 28, 2017

You can reclaim the disk space trashing the temporary Photoshop files.

  • Press Win+R(Run command)
  • Type %LocalAppData%\Temp in the type field.
  • Look for files named "Photoshop Temp.."
  • Delete it to free up some space.

You will not lose any data and you can even delete temp data for other programs.

Hope that helps.

~Akash

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Adobe
Mar 28, 2017 Mar 28, 2017

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You can reclaim the disk space trashing the temporary Photoshop files.

  • Press Win+R(Run command)
  • Type %LocalAppData%\Temp in the type field.
  • Look for files named "Photoshop Temp.."
  • Delete it to free up some space.

You will not lose any data and you can even delete temp data for other programs.

Hope that helps.

~Akash

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New Here ,
Mar 28, 2017 Mar 28, 2017

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Thanks! Found it!
>15 GB file, saved right before crash.
And now I've got one last, probably quite stupid question:

Can this file somehow help in recovering lost data (lost night...)?

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Mar 28, 2017 Mar 28, 2017

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The Photoshop auto recovery works when Photoshop crashes and that depends on the frequency of the data being saved, This can be checked in Preferences>File handling.

From the screenshots of your previous post, it seems Photoshop has been reset. If there is nothing in the Autorecover folder located C:\Users\usernam\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\AutoRecover, It's not possible to recover lost data.

Thanks,

Akash

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New Here ,
Mar 28, 2017 Mar 28, 2017

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Thank you!

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