So your own company's shortcomings with respect to maintaining/providing good information is to be expected, normal, and forgivable, but an other's is not?
Mistakes for both are forgivable.
Unwillingness to engage in common sense in order to FIX those mistakes is less so.
edit: besides, I'm not trying to hide the fact that this all started with an oversight on our end.
Mea culpa mea culpa mea culpa mea maxima culpa!
Through my own most grevious fault hath harm cometh!
NOW is it acceptable to go about finding a semi-reasonable solution?
Very similar situation and frustration: I never have used Creative Cloud. A former employee signed us up l and when he left his email was discontinued. So no one knew that we were automatically renewed. When I called Adobe they gave me the "too bad for you" response and refused to do anything (actually they offered me one month free - I don't use the darn thing so that wasn't exactly enticing). The thing is, the renewal was 2 weeks ago! I could see if I were using it for months and then wanted a freebee but come on...