Running Windows Xp pdf files will not upload to Cloud

[SlowRambler]

If I attempt to upload a pdf process starts then I receive error message 'Cannot sign in to your account'

Problem is I am already signed in so process should be seamless

I have tried signing out and signing in again....same error message

I have a number of pdf's stored in the Cloud and can access them all so I have not previously had this problem

Anyone in the community seen this behaviour before ?

Is there a fix ?

I hope so

Keith

[Adorobat]

Hi SlowRambler,

Could you please try the steps suggested in the following link?

Having problems signing in?

Are you trying to upload pdf files in Acrobat Reader or using this link: https://cloud.acrobat.com/  in a Web Browser?

Please keep us posted with the results.

Thanks!

Shivam

[SlowRambler]

Greeting from England Shivam

You have misunderstood my request for help

I can sign in to my Adobe Cloud account without any problem

Please read through this description and be patient

If I have a pdf file open it offers me the option to upload the file to my cloud account (right hand side of the page button labelled save)

I have used the feature frequently in the past and can see all the files I have previously uploaded

Now when I try the software launches but before completion up comes the error message 'an error has occurred' try again

The top right hand side of the page confirms I am correctly signed in

The 'problem' might be in Windows Xp which is no longer supported

Please consider and suggest a fix

Keith

Sent from Outlook<http://aka.ms/weboutlook>

[Adorobat · Accepted solution]

Thanks for giving the information.

As you have mentioned, It might be because of the compatibility between the Operating System and the version of Reader installed on your machine.

You might try upgrading your Operating System.

In the meantime, you may try uploading your document to Document Cloud using this link:

https://cloud.acrobat.com/folder/d7c0d6ee-1c89-4da1-820a-aad7c9f1dadd

1- Click Document Cloud (in the left-hand corner of the screen).

2- Click Cloud icon (in the right-hand corner of the screen).

3- Select the file to upload.

Below are the screenshots:

Let me know if you have any questions about this.

Shivam

[SlowRambler]

Great response Shivam

That works....hurrah !!!

Using your instructions I can access and upload to my account.

A couple more questions

1) Must I always access my account via the link you sent me ?

If so will you ensure it remains active and I do not lose it

2) Is it worth downgrading my Adobe to a version that tolerates Xp ?

Is so which version ( I am currently using 10.5)

Upgrade my O/S ?...there are still 13% of Windows users out there who are resisting the march of progress

Shivram I do not think I will ever be your apprentice but I have enjoyed and learned from this experience

Please be sure to send me a feedback form

With Respect

Keith

Sent from Outlook<http://aka.ms/weboutlook>

[Adorobat]

Hi SlowRambler,

I am sorry for the delay in response.

You may access your account using the above mention link from any device and it will remain active as long as you have an active Internet connection.

Its not recommended to downgrade to an older version of Adobe Reader. You might want to upgrade to a newer Operating System.

Thank you for your kind words.

-Shivam